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Business Profile

Compliance Consulting

Purcell Compliance Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compliance Consulting.

Complaints

This profile includes complaints for Purcell Compliance Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Purcell Compliance Services, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting around FEB of 2024. This compliance company has been debiting my account the monthly fee of $120 and not providing service. They dont answer emails or phone calls. I was using them for follow up dot testing that hasnt been completed in over 3 months and is really hurting my business because of there unprofessionalism. No IFTA has been filed and all my other compliance docs I need.

    • Initial Complaint

      Date:07/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to contact the owner of this company many times to cancel my monthly subscription to no avail. I have tried also to call the company phone number and noone will call me back.

    • Initial Complaint

      Date:12/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the course of 2023 Purcell has taken money off my credit card totally over $1800 besides the $45 monthly they were only given permission to do. I called over 2 weeks ago to find out why this extra money was taken out. They referred it to their billing department which I have had no resolution from. I have called multiple times. All week I have tried calling and cannot even talk to a person. I have left messages to have them call me back and I hear nothing back.

    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Continually called this company for service as contracted. They do not call back, they do not provide service. They are a fraudulent company. Stay away from them and preserve your money. We have the ******** Attourney General pursuing this company now for fraud. They've stolen thousands of dollars.

    • Initial Complaint

      Date:09/19/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/15/22 ************ debited our company account. We do not have an account with them. They took $287.00 from us. They will not return calls or emails. Will not answer calls. We do not have an account with them.

    Purcell Compliance Services, LLC is NOT a BBB Accredited Business.

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