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Business Profile

Farm Equipment

Campbell Tractor Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Farm Equipment.

Complaints

This profile includes complaints for Campbell Tractor Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Campbell Tractor Co. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Campbell Tractor Co.

      2014 N Franklin Blvd Nampa, ID 83687-6819

    • Campbell Tractor Co.

      17258 Batt Corner Rd Homedale, ID 83628

    • Campbell Tractor Co.

      233 N Bannock St Glenns Ferry, ID 83623-2697

    • Campbell Tractor Co.

      2050 Highway 30 W Fruitland, ID 83619-3651

    • Campbell Tractor Co.

      1985 Frontage Rd S Wendell, ID 83355-3337

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We took in our LA135 riding lawn mowers around 2/28/2023 and requested that the belt be replaced on the mower deck, a tune up, oil change, and to repair the steering issues in which we were replacing very quickly (within the first mow) the steering gear. The service tech told us that the axle appeared wobbled out and estimated between ******* dollars for the repair. The service department made one attempt to call my husband and left a VM asking if wed like the throttle lever replaced. My husband did not call back since that was not on the list of items he was asking to be completed. On 3/24/2023 I finally called the service department and asked about the status of our mower and was told by ****** the service manager that he would see where the tech was at on the mower. He called me back stating that this mower was a serious challenge. I asked the final price and was told that he was going to have to talk to the main manager as to bring down the labor costs. ****** called me back around 230 pm that day to let me know it was ready for pickup and the final cost was $1,558.47. I paid by credit card over the phone just thankful it was fixed. My 18 year old son went to pick up the mower around 3 pm. When my son arrived the mower would barely move forward in which the manager stated it was cold. My son told him its never been that cold. Most of the work outlined in the invoice X23445 was not completed including the oil change. The tech had worked on the drive system and not the mower deck belt. Mower deck belt was never replaced. They did fix the slow driving speed but within 3 *******, the steering is now out again. The cost was well over the estimate without a call to approve the additional work. A new mower is around $2300 and now we have a broken mower again. I have called ****** and he has offered me a diagram to fix it myself. Not professional.

      Business Response

      Date: 06/15/2023

      Our Store Manager in *******, ***** *************************, has contacted this customer to review the bill and discuss the ongoing issue with the mower. He informed the customer that we would happily replace the belt if he brought the machine back in at no charge. We would also discuss any other issues about the mower. The customer also mentioned buying a new mower instead. The customer said he would reach back to Store Manager at a later date to discuss the next actions after he visits with his wife.

    Campbell Tractor Co. is NOT a BBB Accredited Business.

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