We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fire and Water Damage Restoration

Disaster Kleenup Serving Treasure Valley
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Disaster Kleenup was hired to perform water remediation and then replace flooring that was damaged. Throughout the process, the mistakes and damage to our home have not stopped and our home has been left in worse condition with a product that is well below acceptable standards. The overall job cost was over $35,000 and will most likely require well over $15,000 in repairs to make right.A few of the major items include:- a job time frame that lasted 3 times longer than originally stated leaving our family out of home for over 30 days. Insurance only covered 14 days of living expenses.- a nearly replaced ******** floor that had to be refinished at least 3 times and the finish is now bubbling, chipping, peeling and has portions that were not.- damage to the flooring of 2 separate rooms that were not part of the original project - unfinished work after providing several (3+) reminders and attempts for it to be completed - weather barrier in a conditioned crawl space that was cut to release water but never sealed back up and only found by my own inspection. If i did not inspect, this could have easily led to major mold/mildew issues within the home.- multiple personal items that were damaged during the process At this point, I am confident that Disaster Kleenup and their subcontractors have left my home severely devalued, caused pain and suffering for my family and none of their employees are providing a path to resolution.

    Business Response

    Date: 08/18/2023

    *****************, 

    Thank you for reaching out with this feedback.  We are reviewing your complaint and a member of our team will be reaching out to you soon. 

    Thank you

     

    Customer Answer

    Date: 08/25/2023

    This complaint should not be closed. I have mit received a response from the company regarding the complaint 

    Business Response

    Date: 09/06/2023

    The customer has legitimate reason for some of the complaints noted.  DK does not agree the home was left in a worse state than when the project began.  DK agrees the wood floor is sub-standard and has agreed to refinish the floor, including items relating to the floor such as baseboard detaching/resetting/painting, content movement, etc. and the cost will be covered by DK and DK's sub-contractors.  This does unfortunately add more time to complete the repairs than is ideal.  DK will expedite to the extent possible to get all repairs completed and returned satisfactorily for the customer.  

Disaster Kleenup Serving Treasure Valley is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.