Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Major Appliance Services

Mr. Appliance of Southwest Idaho

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dryer failed in March of 2023 and I contacted Mr. ********************** and a technician came out, gave me a quote (not itemized, nor did it disclose labor cost etc, I just assumed honest intent) and on Mar 31, the technician came out, spent 20 mins working and then left. The dryer was repaired. However I got to thinking that the cost ($391) was exorbitantly high for one small part and 20 mins of labor. I later was unable to get an itemized receipt and after multiple emails and calls and texts I received one. The labor was $180 for 20 minutes and they claim they have no set labor charge, its at will and the part was a local pick up and they charged me $20 for shipping cost of it. They cannot, in good faith, charge me $180 for 20 minutes of labor. That is unethical and absolute robbery. They are absolute garbage and make you beg for an itemized receipt.

    Business Response

    Date: 06/05/2023

    To whom it may concern:

    We have been in contact with ***** about her dryer. She asked for a itemized receipt and we sent one as requested. Our system is set up as a total job or Task, and not by the hourly rate. The pricing is set by corporation and is based on what the average job cost are for our area.  That is why we give the customer a quote up front and have them approve and sign for it, before doing any repair work. She new up front what it was going to cost and did not ask for an itemized receipt before the repair. She signed all paper work before the work was ever started.  We warranty all parts and labor for 1 year so we are not the cheapest appliance repair in the area. We are also not the most expensive.

     

    Customer Answer

    Date: 06/05/2023

     
    Complaint: 20144270

    I am rejecting this response because:

     

    I am seeking a refund for the s*** service and lack of up front statement that their labor was literal robbery. You cannot steal from people when you are a business. You are unethical in your practices and when I signed for the repairs, I was under the impression that you had ethical pay practices but you clearly did not. You are thieves. F****** thieves. 

    Sincerely,

    *******************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.