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Business Profile

Marine Sales and Service

Rudder Craft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Sales and Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent me a defective product and wont cover costs to make it right. I bought a rudder it failed and it costs a lot of money to reinstall they refuse to cover any cost that I will incure do to there negligence

    Business Response

    Date: 01/22/2024

    We make a quality product and provide quality service. We strive to never have issues with our products. Despite our best efforts, on a very rare occasion something will go wrong. ****** purchased a rudder from us in 2023. Unfortunately the rudder has delaminated after just one season. ****** informed us of the issue. We quickly responded to him and agreed that the rudder is defective. The rudder is fully repairable but in an effort to provide good customer service we have agreed to send ****** a brand new rudder. ****** has been insisting that we pay him for his time to remove the old rudder and install the new one. We offered to send him a check in addition to the new rudder. However he was not happy with the amount. So we offered him more money but he was still not satisfied. We are not sure what more we can do but we will continue to work with ****** to resolve the situation.

  • Initial Complaint

    Date:06/29/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Invoice transaction: 3/1/2023, Cost payed: $701.00, Product: Sailboat tiller.Business: Rudder Craft ***************************************************************************************** Name of Seller: ***** Business Phone:************** I purchased a tiller from this online company at ruddercraft.com and they have not delivered my product as of yet. The individual whom I spoken with many times named ***** at Rudder craft is giving me the run around and I reached my limit. He continues to lie about the tiller being completed by saying it's in the varnishing stage, then saying it's shipping, then saying the hole entire same story all over again... Also, at times placing me on hold for long period of time... I strongly feel that Rudder craft is a fraud and discriminating me as a Hispanic US citizen who is a retired veteran... Therefore, I seek action against their practice immediately by having ***** deliver my product as promised or seek charges... I will greatly appreciate your support on this matter... Thank you...

    Customer Answer

    Date: 08/21/2023

    My name is *********************** and I filed a complaint against Rudder Craft  #******** which I will appreciate kindly if it can be closed and disregarded asap. It so happens that the owner ***** and I  have ironed things out and Rudder Craft is going to fulfill their end of the bargain... The whole ordeal was a misunderstanding due to mistakes and break down in communication...  I thank you guys for the great work being done in protecting us consumers.... Please let me know when the case number is closed so I can relay to Rudder Craft ... Thank you... 

    ****

Rudder Craft is NOT a BBB Accredited Business.

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