Complaints

This profile includes complaints for Nampa Floors & Interiors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nampa Floors & Interiors, Inc. has 3 locations, listed below.

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  Nampa Floors & Interiors, Inc.

  2121 E Plaza Loop Nampa, ID 83687-4966

  
• 

  Nampa Floors & Interiors, Inc.

  1276 S Maple Grove Rd Boise, ID 83709-1607

• 

  Nampa Floors & Interiors, Inc.

  5874 W State St Boise, ID 83703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023 We took floor samples along with part numbers and names of product based off the suppliers (**** flooring) website. *** took our product and found what was said to be an exact match and that hed be happy to come measure to put an estimate together. At our home he measured a carpeted area we wanted to convert to a hardwood area matching what was currently in place before they discontinued the product. A few days later he had a bid for us. Remove carpet and baseboards, insert, including lacing in, hardwood, replace baseboards and the material needed for this. Product was ordered, product was delivered to our home, by ***, and left to acclimate. Early April sub contractors came to install on behalf of Nampa Floor. Immediately carpet cut and removed, baseboards removed, and pieces (including a row) of existing wood removed to lace in new. Boxes of new material still not opened. We leave and return approx 2.5 hours later to find crew has stopped working and is on the phone with ***. Material is not the same, color, finish, or texture even. *** agrees and starts working with **** to see why. Come to find out, about a month later (may), **** had changed manufacturing of this material to a region with different wood product. Did not notify anyone nor did they change the pictures or description on their website. *** tried to find a closer resembling item without success. They offered $3,500 refund (subtracted cost to demo) and a 20% discount on material to redo the entire **** sq ft area, as this is the only resolution at this point. After talking to lawyers we can't afford, continual splinters in kids feet from subfloor and not hearing from Nampa floor for 6 months, I reached out to see if they'd resolve our issue. After bickering, we finally got our money back. However we are now stuck with a $25,000 project we don't have money for. Nampa floor stated they will not help and neither *****************. Accepting our money back completes our contract.

  Business Response

  Date: 01/09/2024

  Response to Complaint ID ********.  Please see attachment

  Customer Answer

  Date: 01/12/2024

   
  Complaint: 20997314
  
  I am rejecting this response because: We can sit and go back and forth as to whos fault it was. The point is, we paid Nampa floor to remove our carpet and baseboards, extend our hardwood floors with what we were told was the same or very similar product. We now have no carpet, torn off baseboards, and our entire living room is and has been subfloor for 8 months now. We paid a little over $5,000 to have this done. As a result of their starting and not being able to complete the work because their major supplier failed to provide the correct material we are now left with a $25,000 repair cost to correct what they said they could do and were so confident that they started the job. I understand that ****, the distributor, plays a role in this. However, we feel it should be between Nampa floor and their distributor to decide who plays what role in repairing and correcting the issue as they are the joint team we contracted with to complete the job. I am not trying to get a new floor out of this. As a matter of fact I would really just like to keep the floor we have. When we built our home 3 years ago, we paid a $14,000 premium (above the allotted amount) for this upgraded flooring. But now it all has to be ripped out to correct the mistake that was made by the supplier of the flooring and the contracting company. I really just want my floor back. I am happy to pay my original amount agreed upon to have this whole thing corrected. But feel I should not be held responsible for additional costs as a result of their supply chain infraction and lack of communication as stated in Nampa floors last response #5&6.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally register a complaint against Nampa Floors & Interiors regarding their unsatisfactory flooring installation services and concerning response to a manufacturer issue. It is crucial to bring attention to my unsettling experience for the sake of potential customers.I enlisted Nampa Floors & Interiors to handle the installation of luxury vinyl plank (***) flooring in my new home. Regrettably, their work fell far below acceptable standards. The *** flooring demonstrated signs of premature deterioration, which raised significant questions about the quality of both the product and the installation process.Adding to my dismay, the stair treads that Nampa Floors & Interiors installed were inaccurately sized, creating an immediate safety hazard. Their solution of attaching extension lips to the stairs proved ineffective and presented a clear danger to those in the household.When I attempted to address these issues and seek resolution, my communications were met with a concerning lack of responsiveness from Nampa Floors & Interiors. The absence of clear communication and inconsistent information exacerbated my frustration during this process.Furthermore, in an alarming turn of events, the manufacturer attempted to place blame on me for the issues I encountered. I was accused of activities I had not engaged in, such as playing indoor sports and using power-wheel toys. This unjust blame-shifting is deeply troubling and undermines my trust in both the manufacturer and Nampa Floors & Interiors.It is my sincere belief that potential customers should be informed about my experience. When seeking flooring installation services, one rightfully anticipates professionalism, accountability, and commitment to high-quality work. Unfortunately, my encounter with Nampa Floors & Interiors has been far from satisfactory in these aspects.I kindly urge the Better Business Bureau to intervene and thoroughly investigate this situation.

  Business Response

  Date: 08/22/2023

  Nampa Floors and Interiors (NFI) is scheduled to meet ********************************* residence this Wednesday 8.23.2023 to discuss her concerns with the flooring. We hope to come to a resolution shortly after that meeting. 
  
  Below is a summary of the events that have led us too today: 
  Nampa Floors and Interiors (NFI) was NOT enlisted by ***************************** to handle the installation of LVP flooring at **************************************************************************. NFI's contract was with ***** Hunter Homes (BHH) and that contract was successfully completed.
  On 2.2.2021 BHH issued NFI a work order to supply and install LVP at *************************************************************************** 
  On 7.22.21 That work was scheduled to start and finished approximately 3-4 days later. 
  On 9.10.2021 NFI was paid by BHH for this work. 
  On 9.9.2022, according to our records, *********************** 1-year warranty through BHH expired.
  On 10.12.2022,according to our records, NFI started communicating with ***************************** about a complaint she had with the flooring in her home.
  Starting October of 22 NFI attempted to schedule an employee perform an inspection of the flooring installed at ********************************** multiple times but were ultimately unsuccessful.
  On, 2.5.2023 ***************************** composed an email to NFI stating We are also thinking we will just let the floors ride for the time being. 
  On 2.6.2023 NFI responded with I will take you off the calendar; thank you for letting me know. 
  On 6.6.2023 ***************************** emailed NFI stating I have been noticing some more separation in our flooring, so wed love to have someone come check it out. 
  On 6.28.2023 NFI filed a product claim with ************************** (NFP the manufacturer of the flooring in question). 
  On 7.13.2023 NFP performed an in-house assessment of the flooring installed at ************************************************************************** 
  On 7.21.2023 NFP sent a letter of denial to NFI. That letter stated: there is too much deflection in the subfloor which is what is causing the planks to fail.
  On 8.1.2023 NFI mailed a denial letter to *****************************. In that letter NFI stated: the damage observed to the end joints of the flooring is deemed to have been caused by excessive movement in the flooring material. This could be caused by many variables such as: substrate deflection but is not due to defective material. 
  On 8.14.2023 ******* composed an email to NFI stating her disappointment in the manufacturers decision, informing us that she has complained to the BBB, and threatened to reach out to her attorney. 
  On 8.16.2023 NFI scheduled a meeting for 8.23.2023 with ***************************** to discuss her concerns with the flooring, and hopefully come to an agreement.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had backsplash done in our kitchen .They did a terrible job uneven cuts, cracked tiles uneven grouting cant put our covers back onto the outlets .We had our flooring done too still missing two pieces.The Manager and sales person came by our house to look at the job that was done .so Husband and I went by Nampa Flooring on the 9th of September to reorder some other backsplash to redo we were under tge impression that they were doing for free because its there mistake but they were charging us 1700$ ti redo I said okay but when we were driving home and told my husband why are they charging us if its tge person who did the terrible job in our kitchen so what Im asking is that they redo backsplash without us paying out of pocket.Husband asked about the flooring and all they said was the person that did flooring had taken already to finish so far havent done yet .my main concern is that they redo the backsplash without us paying out of pocket .First time we decided to do a kitchen remodel this happens to us not a good experience Thank you hope you can help us with this situation

  Business Response

  Date: 11/04/2022

  *****,

  
  Nampa Floors and Interiors acknowledges that there are certain areas of the backsplash we installed that absolutely need corrected. In no way do we expect you to pay to correct them. When *** and I visited your home on July 26th to review the work we discussed with ****** what Nampa Floors was going to do to correct the issues. Again, this was/is all at no additional cost to you.

  The corrections that were discussed on that day are the following:
  1. Tear out and re-tile the right backsplash return extending the tile one course higher to cover the area that would otherwise need to be re-painted. In re-doing this return we would also stop the ******** metal edge flush with the edge of the countertop.
  2. Replace any and all cracked tiles that are found. I believe this was 3 or 4 tiles total. In replacing the cracked tiles, we will improve the cuts around the outlets.
  3. Remove all excess grout that was left around each outlet and touch up any areas that require more / less grout. This also includes re-installing the outlet covers that had to be removed to replace the backsplash.
  4. Extend the backsplash around the kitchen window one course higher on both sides. This will cover the area that would otherwise need to be re-painted.
  5. Remove the light scratches from the microwave door. (This correction was completed in August)
  

  During this initial meeting ****** was agreeable and seemed grateful that we were willing to correct the issues. We then scheduled the tile corrections for Thursday Sept 1st, but the week of the repairs we were told to hold off. *** was told by ****** that you and him (******) were actually unhappy with your original selection and would like to come back into the showroom and re-select a different backsplash. Once the re-selection was made *** built a quote to tear out and replace the backsplash again this time with something entirely different. I instructed *** to add a discount of $318.08 on that quote for you to help make up for the inconvenience.

  Nampa Floors and Interiors offer to make the corrections was never retracted and is still available. Please let me know which direction you would like us to take to resolve this issue.

  We did have a miscommunication with our installer about the missing floor trim and we will be reaching out via phone to schedule that portion of the install shortly. I apologize for the inconvenience and look forward to getting these challenges resolved soon.

  Thank you,

  ***************

  ************