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Business Profile

Rental Furniture

Central Rent to Own Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rental Furniture.

Complaints

This profile includes complaints for Central Rent to Own Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Central Rent to Own Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Central Rent to Own Inc

      1616 Garrity Blvd Nampa, ID 83687

    • Central Rent to Own Inc

      490 East Ln S Ste 5 Ontario, OR 97914-3099

    • Central Rent to Own Inc

      2719 Blaine St. Caldwell, ID 83605

    • Central Rent to Own Inc

      6312 Overland Rd. Boise, ID 83709

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      we had a washer and dryer with central, after paying it off they convinced us to continue to pay monthly for a 1 year warranty on the washer and dryer, shortly after the washer started not pulling water they came out to look at it, but really didnt do anything just told us that there was nothing they could do. I thought it was a water pressure issue on our side so we paid a plumber to come out and look only to find out that theres nothing wrong with our water at all. my wife went in to try to figure out the whole warranty situation and they just pushed her into signing a new contract for a washer and dryer. I then called them upset about them not Upholding their end of the warranty we were then told by ****** that we could keep the washer and dryer that we had at our house while they worked on fixing the washer that they had swapped out and we did not have to pay on the one at our house, we were in constant communication every week and every time we called, we were told that no one knew what was going on with our washer, we then started getting calls from ***** demanding payments and telling us we couldn't keep the washer we had, telling us his employee was wrong for telling us we could but telling me and my wife two completely different things, even told me my wife was lying to me about what he had told her, finally about 4months later they said they were waiting on a part for the washer, finally they came to deliver it and we were told by the delivery guys that they just cleaned it out and its working fine but we were just told it needed a part replaced so nothing is adding up. we are now 5-6 loads of laundry in and its starting to act up like before (there was no telling this at the time that they dropped it off as the issue was already intermittent) they have basically washed their hand of this issue and now we are having to pay for a technician to come look at the issue they were already supposed to have fixed.

      Business Response

      Date: 07/10/2024

      Hello ******, 

      I am so sorry to hear about your negative experience with our Boise location. I am also sorry for such a delayed response to your complaint, this is the first I have heard of it. I have read your complaint a few time over trying to really soak up the details.  I also looked through the service notes in our system at the **************************** in an attempt to gain as much information as possible.  I would love to have a conversation with you. If you could find time to call me at the ***** store ************ I would greatly appreciate it.  Thank you and I look forward to hearing from you. 

      ************************;

      Regional Manager 

      Central Rent to Own 

      ************************* 

      Nampa, ID *****

    Central Rent to Own Inc is NOT a BBB Accredited Business.

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