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Business Profile

Residential General Contractor

Traditions Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Traditions to build an addition to our home as well as remodel the master suit. The project took longer than the discussed time frame. Required material were constantly left out in the weather, so now my floors are warped. They failed to pay their employees during the job causing them to cut corners, but most importantly, they didn't finish the plumbing of the master suit! The final inspection passed so we had no idea that sewage and all water from the master bathroom was dumping directly into our crawl space! For 8 months we struggled with unknown breathing issues, "head colds", and headaches. We had a mystery bug problem and weird smells we couldn't identify.It wasn't until we tried to turn on our heat that we discovered the problem. We called the **** guy (not even the first time we'd had to call for **** issues) to come figure out why our heat wouldn't turn on and he discovered the concerns in the crawl space. Within 24 hours, Traditions was there to assess the situation and told my family and I that our house was a biohazard and we needed to leave immediately! They did pay for a hotel and food while they cleaned everything up, but the fact that they didn't even finish the plumbing causing my home to become a BIOHAZARD is not okay.I am not seeking a full refund, but some sort of compensation is in order for making my family suffer for 8 months.

Traditions Company, LLC is NOT a BBB Accredited Business.

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