We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tire Dealers

American Tire & Auto Service, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for American Tire & Auto Service, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

American Tire & Auto Service, LLC. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • American Tire & Auto Service, LLC.

      655 Franklin Blvd Nampa, ID 83687

    • American Tire & Auto Service, LLC.

      305 S 34th Ave Caldwell, ID 83605-7077

    • American Tire & Auto Service, LLC.

      2420 Orchard St Boise, ID 83705

    • American Tire & Auto Service, LLC.

      273 E Idaho Ave Ontario, OR 97914

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Car trouble: climate control on touch screen Brought car in to American Tire on April 6. Car was there for 2 full weeks, completion date delayed multiple times. I had to call almost daily bc they weren't calling me. Was told the issue was power steering, and paid $2300.Picked up car on April 20. Within less than 24 hours my car had same issue. I took a video and called (Friday April 21)Brought car back Monday morning April 24. Since then the car is STILL THERE. I've called, my husband has called, and I've gone in person. I keep being told the car isn't having an issue even though I showed the manager 2 different videos of it happening. I am told by manager "*****" that he will call me with an update. Still no phone call from him. I'm almost a full month without my car. They say the car needs to show the issue while they are driving it in order for them to diagnose the problem. But this wasn't the case when they charged me $2300 the first time. I asked why they charged me that if it didn't fix it and all he said was that they thought it was "connected" bc it's an electrical issue.I've called on:April 6, 10, 17, 18, 19, 21, 26, and May 1 I am looking into having an attorney send a letter of demand to fix the car and at the very least CALL ME and explain to me what is happening. I need my vehicle. I have a 4 year old daughter and I work. I'm completely stuck bc I've already paid them and now I don't have access to my car.

    American Tire & Auto Service, LLC. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.