Complaints

This profile includes complaints for Truckstop.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Truckstop.com

  222 N Plymouth Ave New Plymouth, ID 83655-5532

• 

  Truckstop.com

  PO Box 99 New Plymouth, ID 83655-0099

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 10/08/22 i signed up for a load board called internet truckstop i could log in. i called them for help got into an argument with the guy and ended up telling them to cancel it and hanging up.i checked my bank account and he billed me anyway.i called to get it refunded now the state they will cancel the subscription but will not refund the money.i canceled the order and would like the money refunded

  Business Response

  Date: 10/21/2022

  Truckstop did try to reach out to Emmet to rectify the situation and help him login however was unable to reach him. We are sorry you had a poor customer experience.  The account has been cancelled and refund processed. 

  Customer Answer

  Date: 10/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/07/2022

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/26/2022 I filled out a factoring application with Truckstop. I was merely shopping around for factoring companies. Shorty after, I received confirmation that my application was approved, and *********************** sent me closing documents. I did NOT sign the closing documents because I decided to partner with a different factoring company. The emails I received from Truckstop discussed a potential partnership, but I never confirmed via contract that Truckstop was my factoring company. I submitted invoices to my current factoring company, and I received a correspondence indicating that Truckstop filed a financing statement on my behalf, so I would have to get released from Truckstop before moving forward with my factoring company of choice. Truckstop informed me that I or my new factoring company would have to pay a $500 fee for Truckstop onboarding me. The clause in Truckstops agreement is unconscionable, Truckstop exercised undue influence over me, and paying them $500 for a service I NEVER used will unjustly enrich them! The terminology in their application is vague because I basically am being charged $500 for submitting an application with Truckstop when Truckstop never conferred any benefit to me. They are negatively affecting my business and other businesses should avoid this company all costs!!

  Business Response

  Date: 10/17/2022

  Truckstop.com has been in continual contact with **************  He is not happy that in the contract he signed with our factoring team that there is a $500 early withdrawal fee which is clearly spelled out in his contract (see attached).  ***************** have talked to ************** and helped him go to another factoring company.  

  Customer Answer

  Date: 10/17/2022

   
  Complaint: 18180372
  
  I am rejecting this response because: I never signed the closing documents, thus, the contract clause you attached is without merit. Further, I never used your company. Your company charges POTENTIAL clients $500 whether they decide to use your company or not. As stated before, your company charges a $500 fee just to fill out an application, then you use predatory contract language to disguise it as something it is not. Watch out for this company at all costs!!
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using the Truckstop ********** services since 2016 on a month-to-month basis. my last month to month account # was ***********. This account was reactivated April 23,2021. Whenever I reactivate my account, I was asked to pay in advance. I learned this pass Friday 8/9/2022, that I unknowingly entered into a Termed Account/ contract with a rep by the name of ***********************, with the account number of #***********, for the term of one year, according to TruckStops billing information. I was never contacted concerning this matter until October 6,2022, when I tried to reactivate my account again. According to their billing department, I have a past due balance of $789.00. The past due Termed account/ contract was from October 26,2020. I was also told by a Truckstop representatives that term accounts are used for large companies. I am a 1-man operations. I have never been put into a term account using their services before, and it was not explained to me that I was entering into a contract. I am asking TruckStop to correct this issue and remove this balance from my account so I can us their services again. I was never contacted or notified about this issue until 2 years later. However, I was not allowed to correct this matter before it escalated.

  Business Response

  Date: 08/19/2022

  This is the second complaint that ****************** has filed with BBB within a year. ****************** desires to obtain an account however has not fulfilled her contract. Per collections Truckstop.com does require her to pay back the past due balance on her prior termed account as she has cancelled her payments to us. We just ask her to fulfil her agreement before we will give her account back. She claims she didn't know about her contract however she signed with docusign. She has attached her signed contract to her BBB complaint clearly demonstrating she knows about the contract.

  Customer Answer

  Date: 08/27/2022

   
  Complaint: 17696054
  
  I am rejecting this response because: I never stated that I did not sign the contract, however, I stated that I was not told that this was a TERM Account / 1 year contract. I called into TruckStop several times in the past and requested for my same month to month account to be reactivated, and I was given the same steps to follow to reactivate my account as I was given to inter into this TERM ACCOUNT/ one year contract. Because the process was exactly the same as the month-to-month subscription I was not aware that I was signing into a 1-year TERM CONTRACT with the same process. I was even told to pay in advance as if I was reactivating my old account as I was told several times when I reactivate my account. I had never heard of a Term Account until 2 weeks ago.  And I never request to be put into a different kind of account, I always ask for my account to be reinstated. I am requesting that you please resolve this balance, because it was created in era.  
  

  And to correct the statement you made concerning I filed a complaint with BBB 2 times within this year. My last complaint was filed in the year of 2020, it is now 2022. 

  Sincerely,
  
  *****************************

  Business Response

  Date: 09/02/2022

  1. In the document that was provided and signed by Jaksonia Transportation LLC  in the first sentence of the term ************* agreement shall remain in effect for a period of one (1) year from the Agreement Effective Date referenced above....."

  2. and 3. Are mute points Truckstop chooses not to business with Jaksonia Transportation LLC until balance is paid.

  Customer Answer

  Date: 09/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************