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Business Profile

Fire and Water Damage Restoration

Five Star Disaster Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/06/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 24th, I was working with Five Star Disaster Services regarding a recent flood in my house. They were assisting with the water mitigation. l had been looking at cabinets and provided him with a quote that I received from ****** for ************ cabinets. I had provided the estimate. *** stated he could get me the cabinets in stock at ******. He stated that they would come in at my quote but the picture he sent were cabinets that were NOT the ones I provided in the quote. In fact, the cabinet he wanted to purchase were lesser quality but he was going to charge me the price for the higher quality cabinets. When I inquired about the cabinets and asked if it will be less than the quote I had provided to him, I heard no response back from him. After 4 hours with no response, I messaged him again and explained my reservations about the budget. He responded "Make to selections one what you really want and then I'm back up and if the one you really want costs more, we will reach out to our adjuster for a supplement and get more money from him." He clearly did not say he was purchasing the cabinets and but did say that if I wanted the ones that cost more, he would reach out to my insurance. When we corresponded the next week and I again expressed my concern with the budget and asked for an invoice of what I currently owed him, he stated that he had purchased the cabinets already. I stated there was a mis-understanding as I had communicated that previous week that I was feeling anxious about everything and had reservations about the budget, etc. and that he clearly said I could make my selections. He is now attempting to charge me $400 for travel time to pick up and return the cabinets. ($200 each time) I explained that I felt that since it was a mis-understanding on BOTH our parts that I would be willing to pay for 1 of the travel costs = $200. He has stated that there was no confusion on his end and has invoiced me for both.

    Customer Answer

    Date: 06/08/2023

    Hello, 

    The complaint has been resolved as he has agreed to the resolution half, $200.

    Thank you. 

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