Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left a review on ****** as well but it seems as though they had some incentive and all their employees went and covered them up RIGHT AWAY so I came here to share the story as well. Please read the screenshots as they are proof of what happened and how the owner handled things. Very poorly. I felt threatened and scared and all we wanted to do was eat and drink and use the restroom. We will never return and I will be sharing our negative experience with friends and family as well because no one deserves to deal with that type of discrimination They refused service to a HUGE group of paying customers. I should have listened to all the negative rumors about it in the first place but I wanted to give them a chance considering it had been years since I've been there. They weren't good then either! It was very dirty, the bathrooms were never cleaned and I always had to stand up because even if I put paper on the toilet seats it would seep through and soil the paper. It was disgusting!!

  Business Response

  Date: 08/25/2022

  Clydesdale Bar & Lounge
  655 ****************************************************** *****
  ************
  
  RE: Complaint ID ********
  
  In response to complaint;
  Two women were refused service by my security team, based on derogatory remarks being directed at an employee checking IDs at the door, by a few individuals in the group. According to this employee she was also lunged at as this disagreement escalated. The group of women indicated they were not going to stay if the two women could not. My security person did also say he welcomed them to come back at another time.
  According to Security, the group stayed in the parking lot with some of the group continuing to yell derogatory comments to my employee and the bar in general. 
  I take seriously the safety of my employees and customers; I support my securitys decision.
  I can not speak to this persons past experience she may have had here or the rumors she is mentioning. 
  I do know I have many, many customers compliment me on the cleanliness of our place.
  I am sorry the complainant believes she and her friends were mistreated, that certainly is not our intent.
  
  *****************************
  General Manager