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Business Profile

Batteries

Titan Power

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Batteries.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Below is my email to tighten power. I purchased iPhone cables which they claim are the best cables there are available. Nowhere on the website did it say that some cables are not compatible with newer iPhones. The ************ they are giving me is to mail them back to ******* with overseas shipment. Or to purchase additional cables at 50% off. Thats ridiculous and false advertisement on the fact that none of the cables are compatible with any newer iPhones, or iPads, only old iPhones, and iPads. I paid 60+ dollars for these cables, and I just want to be able to use any of them on an iPhone thats newer than an iPhone 8! I can forward my original receipt if needed but below email is there a response telling me I have to send the cables overseas to ******* for a refund and pay a fortune in shipping ##- Please type your reply above this line -##Your request (******) has been updated. To add additional comments, reply to this email.*********************** (Titan Power+ Support)Jan 4, 2023, 1:41 AM GMT Hi *****, Thanks for reaching out to us! I will be delighted to help you today. As per your order detail, you have ordered standard iPhone cables while your devices are compatible with USB C to Lightning PD cables. Here is the screenshot of your order-We understand that some customers would like a quick resolution and often you dont want to spend time shipping your orders back to us. Therefore, we have two options for you: Option 1.We can issue you the 50% credit back on the cost of your new item and you will not be required to send back your previous item. This system was introduced for customers who want a quick resolution and it means you can keep the original order to give to a friend. We created this option mainly for our international customers as it is unfair for them to arrange an international shipment.When you place a new order for the correct cable/item, simply send me your order number here and I will refund you 50% immediately. This option will save you paying the return shipping cost and will allow you to receive the correct item much faster. (Please note: The quantity of the items should be the same in your new order as in your original order. If there was any discount code used in your original order, the discount on the new order should not exceed the original discount code used in your original order.)or,Option 2.You can return the items to our headquarters and we can then reship you the correct items at no extra cost or alternatively provide you with a full refund so that you may order again. If this is how you would like to proceed you can ship to the following address. If it is required that you must ship internationally, we would recommend option 1. Titan Power+16b ******************************************************************************************* Please include a print of receipt in the package so we know that the package was sent by you.Unfortunately, we do not cover return shipping costs as we ship our orders worldwide and cannot accommodate every location. So we do apologize, but it will be necessary for you to cover this yourself. Please let me know which option best suits your situation. Thank you! We will patiently wait for your response. Always happy to help,--*********************** | Customer Support email: *********************************** www: www.titanpowerplus.com ******************* Jan 3, 2023, 9:43 PM GMT ORDER #****** Why will these cables not charge my iPhone 12, my daughters iPhone XR , or my wifes iPhone 12 ? It says real quick accessories not supported and wont charge. Regards ***

    Business Response

    Date: 01/10/2023

    Thank you for contacting us. This is not one of our customers. Our business manufactures and sells lithium ion batteries for Airsoft and Commercial Drones. We do not manufacture Iphone cables or any phone power cables.  I believe the company they are needing to contact is www.titanpowerplus.com.

    Our company website is www.titanbatteries.com and you can look at all of our listed products to see that we do not offer the product he is referring to.   Please note that we are also a *** made company located in *****.

    Customer Answer

    Date: 01/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also would like to apologize for the mistake in companies. This is obviously part of the sham that the real company in question is counting on.



    Sincerely,

    *******************

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