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Business Profile

Casino

Shoshone Bannock Gaming

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Shoshone Bannock Gaming's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shoshone Bannock Gaming has 4 locations, listed below.

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    • Shoshone Bannock Gaming

      PO Box 306 Pocatello, ID 83203-0306

    • Shoshone Bannock Gaming

      1103 E County Rd Pocatello, ID 83204

    • Shoshone Bannock Gaming

      843 N Treaty Hwy Blackfoot, ID 83221-7044

    • Shoshone Bannock Gaming

      777 Bannock Trail Fort Hall, ID 83203

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

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    Complaint type

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently stayed at the Shoshone bannock casino hotel I paid for the room rate which was $100 I paid cash for that and I was put $150 deposit down on my credit card stayed the night in the room nothing was damaged the next morning I checked out when I didnt get my deposit back I called the hotel and they said that they werent giving me back my 150 because I hung my hat on the smoke detector I did not alter the smoke detector I did not take apart the smoke detector I simply hung my head on it because my girlfriend thought there was a camera in it and we were doing things we werent smoking in the room Ill be there laws and I do not smoke in their hotels rooms as they asked not to. I always obey the rules and when I called and talk to the manager she said she is not returning my 150 because I hung my head on the smoke detector they did not return my property my hat . I then tried to call back and talk to another manager and she said that she would handle it. When my 150 still wasnt back on my card I called to talk to a third manager and she was very rude and I said you are being very rude and she said I can say the same thing about you. And I said well I dont mean to be rude but Im kind of upset because you took $150 from me and she said oh well deal with it and hung up on me I dont know why they are so uptight and upset I didnt do nothing wrong didnt damage anything in the room the smoke detector works fine Im sure I just would like my $150 back

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