Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw Dr. ********************** 2/1/2022 and 3/1/2022. The office billed my ******************** and the visit on 2/1/2022 was processed 3/21/2022 and 3/1/2022 was processed 3/14/2022. I called in April to pay my bill even though I had not recieved one because I knew I owed the balance. They told me that I in fact did not owe is and that my balance was at zero. I told them I know that I owe and I would like to pay it instead of getting a bill later as I had already waited a month and recieved nothing from their office. She assured me that I did not owe, so I asked when I would be recieveing a bill and she told me that I will not be getting one that insurance had covered in full. I told her i had a EOB from insurance that stated otherwise and she again just said I did not owe. Now fast forward to today 4/17/2023. A full year and a couple weeks later. I recieve a bill for $200. I call to contest it as I had already tried to pay this and they refused. All ******** could tell me is that it took a year for the billing to go through and that I owe it. Nothing she could do. I explained to her multiple times that insurance processed this a year ago and this is the first bill I hasd recieved. Statement date is 4/8/2023. She just told me too bad and I needed to pay it. I brought up that I never recieved a summary of services either and with the new ***** law for no surprise medical billiing they are not following it. She said she will have ******* from billing call me. And that was that. I have to pay a bill that I was told a year ago I did not owe, and no offer of compinsation not even a 20% discount for their late billing mistake.

  Customer Answer

  Date: 04/24/2023

   Hello, 

   

  I would like to notify you that ************************* from Brizzee Family Medicine called me and notified me that they did take a year to process that claim that BCI did a year ago. ******* wrote off my balance in full and I do not owe. This has been resolved. 

   

  Original complaint:I saw Dr. ********************** 2/1/2022 and 3/1/2022. The office billed my ******************** and the visit on 2/1/2022 was processed 3/21/2022 and 3/1/2022 was processed 3/14/2022. I called in April to pay my bill even though I had not received one because I knew I owed the balance. They told me that I in fact did not owe it and that my balance was at zero. I told them I know that I owe and I would like to pay it instead of getting a bill later as I had already waited a month and received nothing from their office. She assured me that I did not owe, so I asked when I would be receiving a bill and she told me that I will not be getting one that insurance had covered in full. I told her I had an EOB from insurance that stated otherwise and she again just said I did not owe. Now fast forward to today 4/17/2023. A full year and a couple weeks later. I received a bill for $200. I called to contest it as I had already tried to pay this and they refused. All ******** could tell me is that it took a year for the billing to go through and that I owe it. Nothing she could do. I explained to her multiple times that insurance processed this a year ago and this is the first bill I had received. Statement date is 4/8/2023. She just told me it was too bad and I needed to pay for it. I brought up that I never received a summary of services either and with the new ***** law for no surprise medical billing they are not following it. She said she will have ******* from billing call me. And that was that. I have to pay a bill that I was told a year ago I did not owe, and no offer of compensation, not even a 20% discount for their late billing mistake.

  Desired Outcome/Settlement

  Desired Settlement: Other (requires explanation)

  Billing adjustment; Contact by the business

   

  Thank you!

   

  ***************************** CPC