Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  **** went above and beyond to fix this issue. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/13/2023

  To whom it may concern. My name is ***********************, the President of Allied Imaging **** I have personally addressed this issue with ******* after I was made aware of this concern via a ****** review. Once I was made aware of the clients review I immediately reached out to her to get details of the concern which I used to pursue information and a resolution. In summary after contacting both the billing agency we contact with as well as the collections agency they intern contract with I was able to determine the root cause of the issue as well as what steps were taken to contact the patient both via mail and phone. The medical service provided was done so last November 22 to the satisfaction of the client. This was Allied's only contact with the client. By **** or July the client, *******, had not paid her bill after having the bill mailed to her on 2 occasions and several calls made to her personal, verified cell phone. It was found that the mailing address provided by the ordering provider was an old address or that ******* was moving during this time. Once the bill was sent to collections a forwarding address was provided from the postal service. A new bill from Bonneville Collections was then sent as well as more calls being made over the summer with no payments made. I was made aware of the clients concern when they posted a 1 start ****** review, the first we've ever had in 13 years of business, so I immediately reached out to see why. ******* informed me that she never received a bill and was now being sent to collections and was unhappy about that. As mentioned I began looking into her concern over the course of a week, keeping her in the loop as I went. I discovered the above, that an incorrect address was provided but that multiple attempts were made to get a corrected address and once one was received more attempts were made to collect on the rendered service. I offered to send her an original bill to her email as well as offered to take payment directly and handle the collections company on her behalf, which I did. Further I offered her a discount for the hassle, even though it was not related to the actual medical service we performed. She accepted and paid in full, less the discount I offered, for the service directly to me, one year to the day that the service was performed. We ended our communication in good terms as it was throughout my research. I consider this matter resolved and I went well beyond what is reasonable to address this when in the end it was a result of the client, not my company, not making payment after numerous verified attempts were made to do so. I will be disputing and or requesting an edit to the ****** review. I would attach pertinent documents however give HIPPA requirements I feel it best to avoid that. If needed I can provide, message logs, phone logs, and payment logs of this dispute.