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Business Profile

Metal Fabrication

2M Fabrication

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Metal Fabrication.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this unit back in October of last year 2023 this is a long tube header and downpipe set from 2m fabrication I had it installed at shop the shop did not do a good job installing this so I had issues off the get-go and was misinformed about the product by the people who was working on it . I had to take out reinstall the equipment myself I didn't want to do it I should have done it myself but I paid for somebody to do it they didn't do it anyway long story short I got everything together and it was coming up time to get my truck inspected put the catalytic converters on because I thought they had to be welded and they didn't slip on with clamps so after getting the system put together properly I drove it around clearing the codes on the vehicle which is a 2018 **** F150 and it kept throwing code P0420 p0430 which states that the catalytic converters are not working properly contacted the seller on this and he requested the information far as the purchase date order number I gave them the information waited did not hear anything back for weeks contact the seller again with no response went back on the website contact the seller through his website once more and was told that they will not help with installation or customer service especially to people that have been abusive I have the email where all I am is stating what I've done I haven't heard from y'all I am waiting to hear back from y'all I need to get this fixed I am 3 months past my inspection I need my truck to be inspected so I can pay the taxes on it and have it registered properly and I was met with an email stating that they will not do anything or uphold their customer service or their warranty all because I have an issue they do not care to help out with.

    Business Response

    Date: 08/02/2024

    ******************, what you've just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may *** have mercy on your soul.

    Customer Answer

    Date: 08/02/2024

     
    Complaint: 22027233

    I am rejecting this response because:

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a change to the order. The company did not refund the correct amount.

2M Fabrication is NOT a BBB Accredited Business.

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