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Business Profile

Storage Units

Big John's Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Storage facility claims that my account was in the areas. As my account was on auto-pay, they listed several months that my storage had not been paid. We reviewed the auto-pay issue together and I noted that they had misinformation as to the correct auto-pay option. Well, I know from past experience if a bill was not paid, the company would contact me and make sure the information was correct. I have a lot of my personal possessions in that unit. So, now, all of a sudden the back pay to bring the account current is way beyond my reach..They did not try to work with me at all. And the big reason I am submitting this complaint is: There is no way to contact these people. I have driven to the storage, went to the office where there is a vehicle outside, but no one answers the door. I am some $300 dollars behind, and they keep my storage locked where I cannot access my belongings. I changed banks, and wanted to set up bill pay with them, but they had no idea what that was about at all.

    Business Response

    Date: 06/14/2024

    We understand that you are frustrated that you did not set up your autopay correctly.  We are not sure why you spending your money elsewhere and getting behind lead you to make a complaint. As for the complaint about poor communication, we have mailed statements, texts, and left calls and have had many conversations, some as recent as three days ago, regarding this. The only reason this is not resolved is lack of funds which again, is not our fault. I'm sorry no one was at the office the day you showed up. We would love to get payment. We look forward to working with you to get this resolved.  

Big John's Storage is NOT a BBB Accredited Business.

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