Complaints

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• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 1 month ago Stans Towing came to tow my car. The kid who did it left several black hand/fingerprints as well as pulled the headliner away from the plastic by trying to push the car. I called and spoke to the manager and he said that he would have the kid come clean and repair the marks. That never happened and after several calls to inquire about it, I was told that the manager said,"The kid said he didn't leave any marks or anything and that it was already there and the shop must have left it there.

  Business Response

  Date: 10/19/2022

  10/5/2022
  

  To Whom it may concern,
  
  After looking at the pictures that the customer submitted to us and speaking with the driver that did 
  this call, we have arrived at the conclusion that the damage was not done by us.
  While understanding the customers' frustrations about the dirty headliner and visors, we as the tower 
  would have had no reason to touch most of the areas that she is complaining about.
  The car was parked A-ese into a parking spot and if we had needed to push it out it would have been 
  done from outside the car or at the door jamb with the driver pushing against the back of the door and 
  the dirt would be at the back of the door not at the front, as when you are moving something you push 
  rather than pull for leverage.
  We would we have had no need to raise and lower the sun visors, especially on the passenger side, when 
  all we needed to do is put the vehicle in neutral so that it will roll. We were not driving the 
  vehicle; we were loading it on a flatbed truck to tow it.
  We delivered the car to a local shop where there were still people working in the hop when we dropped 
  it off and cannot say what they may have done after the delivery in trying to get the vehicle inside 
  or what they might have done when they moved it.
  Complaint ID# ********
  
  ************************* Stan's Pro Tows Manager
  ************
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
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  Customer Answer

  Date: 11/04/2022

   
  Complaint: 17936292
  
  I am rejecting this response because:

  Hello.  In response to the rebuttal: First off all, there was NO key to open the vehicle so the kid that was attempting to load it ,got in the driver's side and tried to move the car with his hands first placed on the headliner, on the DRIVERS SIDE DOOR. He then put his hands on the front, where he touched the driver's side visor,still trying to move the car. I never stated that it was the passenger side as it was not. He continued to try to force movement by continually trying to move the car even though there was no key and the ignition was locked.  It was only after I retrieved the key that he was able to start the vehicle to *********** on the flatbed. Next, there was no one at the shop at this time and that can be verified. 

  Excuse me, I meant there was no key to start or move the vehicle so the tow driver opened the drivers side door and began trying to push it backwards by using his hands which were placed exactly where the spots on the headliner, door jam and visor are. 

  Also, does the company really think that I have nothing better to do than make a false claim for a simple 5 minute cleaning job? All I ever asked was that it BE CLEANED. NOT replaced. CLEANED. 

  
  
  Sincerely,
  
  *****************

  Business Response

  Date: 11/17/2022

  We did not know you had witnessed our employee do this.  He told us he hadnt touched those portions of the car.  The pictures we received gave the impression it was the passenger side. We will gladly come and clean the interior.   
  
  
  *****************
  Stans Pro Tows
  ************
  ********************************* 

  Customer Answer

  Date: 11/18/2022

   
  Complaint: 17936292
  
  I am rejecting this response because: I spoke to ***/*** who said he was the manager on 2 different occasions as well as the secretary and told both of them that I witnessed the incident. The manager said he would have the kid come and clean it then before any complaint was made. Since then I have been accused of.lying and you rejected my statement. Now, I am seeking monetary
  
  Sincerely,
  
  *****************