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Business Profile

Furniture Stores

Sandpoint Furniture Carpet One

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sandpoint Furniture Carpet One's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sandpoint Furniture Carpet One has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/07/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sandpoint Carpet One improperly installed the Engineered hardwood flooring in our house. The faulty installation has been documented and confirmed by the flooring manufacturer, *****, by an independent inspector, and by 2 additional floor installation professionals, and has been acknowledged by a representative of Sandpoint Carpet One. After one failed attempt by Carpet One to perform minimal fixes to the flooring, Carpet One has delayed any resolution for several years. We finally engaged our General contractor to negotiate resolution. Our General contractor negotiated an agreement that we could receive a full refund if we so chose. We did so, however Carpet One then refused to honor their agreement, a verbal contract. They now propose to replace the flooring, but they refuse to cover the costs to **, estimated at $28000, to move our belongings, remove and replace all moldings and appliances, address subfloor leveling, etc. We continue to demand that they ************* with their verbal agreement to refund our money so we can hire a REPUTABLE flooring company who will do the job properly.

      Business Response

      Date: 05/09/2023

      We dispute their allegations and deny any responsibility to their claims. 

      Customer Answer

      Date: 05/11/2023

       
      Complaint: 19911265

      I am rejecting this response because: I have 100% represented the factual situation.  Carpet One has utterly failed as a provider,  now documented by three separate experts. Further they have failed to back their actions and responsibilities as a professional company. 

      Sincerely,

      ***********************

    Sandpoint Furniture Carpet One is NOT a BBB Accredited Business.

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