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Business Profile

Apartments

Woodland Meadows Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 19, 2024, I applied for residency online to Woodland Meadows Apartments in **********, *****. Before the application can be completed, the fees must be paid. I paid a $45.00 application fee, and refundable $200.00 holding/administration fee with a debit card. Once this payment cleared, I was able to sign the documents. The $200.00 holding fee is refundable because they denied my application. On the application, it states that I will get my refund within 30 days. It has been 60 days. They are denying that any payments have been made, which is impossible. Their own system won't allow any application to process without the fees being paid first. I want my money back. Period.

  • Initial Complaint

    Date:01/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a lease with this apartment complex back in November. I have had nothing but issues from them trying to overcharge me for my rent or hit me with hidden fees. I have tried to contact them to have them fix it but problems keep happening. I signed a lease for $1,030 plus utilities and the renters insurance. The first month here they tried charging us a month to month fee for our rent even though we signed a 12 month lease. They refused to fix the issue with me in person and refused to give me a written documentation stating that they would not keep changing my price for rent. I let them try to do their job and they never truly fixed the problem. We paid our actual owed fees which we added up ourselves because the apartment complex wouldnt do their job. Since they said they fixed that problem, it has showed in my account that we have a credit of $99 which isnt right. Now coming into this month, we check our account and have some random $945 fee 5 days before our rent for February is due. We are currently caught up on all our bills and it is very worrying to have my rent keep changing month to month even though we signed a 12 month contract. All I would like is to look into their system and make sure it is fixed.

Woodland Meadows Apartments is NOT a BBB Accredited Business.

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