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Business Profile

Boutiques

Loft 41 LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter went to Loft 41 for tanning prior to prom. She only wanted service for 1 month. Someone had her sign a contract that was for $55/month for 6 months. She is 17 and should not be asked to sign a contract. She was then forced to pay $120 to get out of the contract. A minor should not sign a legal document. I am wanting the cancellation fee refunded.

    Business Response

    Date: 06/26/2024

    Customer called in and filed compliant and asked for a call back, I responded the same day and left a voicemail letting her know that I would refund her daughter as it was our error and i never got a call back. I called again following week and still no response. Customer signed a 6 month contract, and two months later wanted out of the contract.  ********* complaint was that her daughter was only 17 and shouldn't have signed a contract.  We finally got in touch with the mother and refunded the daughter the contract break fee of $120.

Loft 41 LLC is NOT a BBB Accredited Business.

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