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Business Profile

Construction

Bright Industries LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/11/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contractor, **** ********, has essentially stolen $13,006.20 of mine. The 'phase one' deposit in the amount of $13,900.00 was given on 6/27/24 with ck# ***. Phase one was to include the following:1. Excavation - $4,500.00 (not performed)2. Concrete - $5,000.00 (not performed)3. Drafting - $1,000.00 (ended up costing $806.25)4. Engineering - $0 5. Permiting - $900.00 (not complete)6. Labor cost - $2,500.00 (nothing performed)Total: $13,900.00 The only thing completed in 'phase one', as outlined, was the cost of the draftsman ($806.25). If I deduct the payment made to the draftsman, the remaining balance is $13,093.75. I contacted the City of Coeur d'Alene & was informed that a "Plan Review Fee" was due at the time of submittal. The total for this fee was $87.55. Nothing else has been paid towards the cost of the permit thus far. If I deduct the "Plan Review Fee" from $13,093.75, that would leave $13,006.20 owed to me for 'phase one'.The contractor did partially complete the existing kitchen floor project with customer provided tile. The agreed upon *** for the existing kitchen floor is $2,300, all-inclusive, if done separately. The contractor stopped replying to & skirted around my requests for add'l information in regard to the upcoming addition project. The contractor stated that the kitchen floor project was built into the overall addition in the estimate. Flooring is listed in phase 4 totaling $3,000 (new AND existing combined). In that case, he should only be owed $1,500 (half of the estimate) now. He doesn't have the legal right to unilaterally change the agreed-upon terms. The local pricing is irrelevant. He is fully aware that he agreed on a $2,300, all-inclusive, price for the existing kitchen floor. If I deduct the fixed price of $2,300 for the kitchen floor only project (once satisfactorily completed) from $13,006.20, that would leave $10,706.20 owed to me. He has put me in a position of great economic loss. He neglected to meet plans.

Bright Industries LLC is NOT a BBB Accredited Business.

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