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Business Profile

Ear Nose and Throat Doctor

Saint Joseph’s Ear, Nose, and Throat Clinic, PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ear Nose and Throat Doctor.

Complaints

This profile includes complaints for Saint Joseph’s Ear, Nose, and Throat Clinic, PLLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Saint Joseph’s Ear, Nose, and Throat Clinic, PLLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So after paying my bill that I owed which I have proof on my credit card statement they continue to send me the same bill trying to get a hold of the billing department of the business was unachievable never returning phone calls even have to leave messages there then you turned me into a collection agency which has since sent me three different type of Billing statementsTrying to reach out to you is in a cheaper but also for you cannot even leave a message ************ I had to pay my bill to the receptionist which told me the building department was out that day but trying to get a hold of her is extremely hard

      Business Response

      Date: 02/02/2023

      Dear Blue,

      We do see your account was paid in full December 5, 2022.   There was a phone call documented by our billing manager, to you on December 27th.  She indicated she notified you that we did receive your payment Dec 5th and Armada registered that payment Dec 7th.  During that discussion you had indicated that you had received four notices from Armada, but the most recent one was December 1, 2022, which was prior to receiving your payment.   

      We apologize for the difficulties you experienced getting ahold of our office and wish to serve you and every patient in a prompt manner.  Please let us know if we can assist you in any way. 

      ******************

      Practice Administrator

    Saint Joseph’s Ear, Nose, and Throat Clinic, PLLC is NOT a BBB Accredited Business.

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