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Business Profile

Emergency Vet

Emergency Pet Care

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Deborah W

    Date: 02/03/2024

    Deborah W

    Date: 02/03/2024

    My 80-year-old sister brought her cat here for treatment. The next day when she came to visit she was told the cat was dying but she was not allowed to see the cat. She got very upset and was mocked by one of the staff and told to leave. Extremely unprofessional, rude, and cruel behavior by the staff member.

    Emergency Pet Care

    Date: 02/05/2024

    Emergency Pet Care did not have an interaction with this consumer. We did treat a cat owned by an elderly person that was very rude and cruel to the staff. That person (*80 year old woman) and her daughter interacted with our facility, but the person leaving this review was not present during the initial presentation or subsequent visits that were mediated by the ********** ****************** The owner of the pet and her family were given many opportunities to visit the pet but were aggressive to the staff such that the police were called several times. I, personally, also gave them multiple opportunities to visit the pet but they refused. At no point was I rude or unprofessional or cruel to the owner or family members. Recorded phone conversations from the threatening family members have been documented. 

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