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Business Profile

Hospital

Northwest Specialty Hospital

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Northwest Specialty Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northwest Specialty Hospital has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Northwest Specialty Hospital continues to double charge for appointments. Facility fees are being billed separately from doctor fees, resulting in cost shares/ ****** being charged TWICE!!!My health insurance company (************) has stated that this is a problem with their billing department, and it needs to be fixed by them. Additionally, the billing department is no longer answering phone calls, and have added a new callback system making it near impossible to discuss with a representative to resolve the issues. This is unacceptable and they should be fined for these practices.

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