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Business Profile

Landscape Contractors

Rocky's Backflow Testing & Sprinkler Blowouts, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Rocky's Backflow Testing & Sprinkler Blowouts, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rocky's Backflow Testing & Sprinkler Blowouts, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:08/24/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of service was March 24, 2022. The charge of $50.00 was for backflow testing. This charge was paid by me with a check on March 24, 2022. It cleared my bank on 3/29/22. I have provided my bank statement showing this. Since then I have received repeated ******** for this amount and now the bill received today August 24, 2022, says they also performed this service again on 03/28/22. This never happened. I have tried to reach out to them repeatedly, by phone...no one ever answers. The message says to leave a voicemail but the mailbox has always been full and cannot receive any voicemails. I have also e-mailed them about this bill and canceling my service and have NEVER heard a word from them except for more statements. No account number was ever issued to us. We used this service for over 10 years but when the old owner sold to new people we were never informed and this has been the result. Please can you help us before they decide it is a collection matter. I have proof that it has been paid. Thank you, *******************.

    Rocky's Backflow Testing & Sprinkler Blowouts, LLC is NOT a BBB Accredited Business.

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