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Business Profile

Mail Box Rental

Upscale Mail

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I utilize Upscale mail for postal and other package and letter "last mile" receipt. Upscale Mail utilizes email to communicate with its customer, including myself.I have my life dependent drugs delivered to me from the *********** at my Upscale Mail mailbox.Upscale tells me they have their normal package and mail delivery services available Saturday mornings.I received notice my mandatory to life drugs were delivered to Upscale on Thursday, went to Upscale to receive Sat AM during advertised business hours.upscale folks decided to not be open and I needed my lifesaving meds.I had to go to emergency room to receive meds to stay alive. I ask Upscale Mail to reimburse co-pays charged to me because Upscale did not allow me access to my mail.

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Upscale mail in the middle of November to mail 5 small packages (thick envelopes). I had a clerk who admitted she doesnt work in the front very often. As she was entering the information to ship my packages, she asked if I wanted tracking. Yes, I do. She said it was $1 extra per package. She said it was the **** that charges it. When we got to my priority package, she said that tracking wasnt automatic on priority packages anymore and said that the postal service charges a $1 per package on them too for tracking. She said it was fairly new and she went on about it. I questioned the price of a flat rate envelope being so high, again, the clerk implied it was the price coming from the postal service. It wasnt until I went to the post office this week to mail similar packages that I learned the $1 fee wasnt from them and that tracking was standard and not an up charge.I reached out to the company to discuss what transpired. I received an email back that seemed to justify their position. They didnt seem to care that their employee actually lied to me (worst case) or didnt understand (best case).They stole $5 from me in bogus tracking charges and lied about the cost of a priority package. The email response from management was clear they think they are in the right about this.I dont appreciate being lied to and having money taken from me under false pretense.

    Business Response

    Date: 01/05/2023

    Our store policy has always been that we offer the customer the option to track a package for an additional $1. This feature is built into our system and we ask each customer if they'd like to purchase tracking. We're unsure what usurpation this particular customer was under, but we're not the ************ we're an independent mail store. We would appreciate it if this complaint can be marked as false.

Upscale Mail is NOT a BBB Accredited Business.

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