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Business Profile

Moving Companies

American Moving Co., Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Moving Co., Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Moving Co., Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/11/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have American moving company in our home in ********** this past Friday to move a **** lb safe . When they came and started to move the safe they had ripped out the plug cord that was on the safe. They had moved the safe to the basement living area when I noticed wires were dangling from the safe. I then went and located the cord that they ripped off of the safe. When I asked the boss **** what had happened and why the cord was ripped off of the safe he got irate and then bailed on the job leaving my **** lb safe in my living space in the basement. We need that company to fix the damages that they caused correctly. They wanted to throw literally throw $20 at me and told me fix it yourself . I was outraged! Bailing on a job after getting caught and not fixing the damages the right way is Unacceptable.

      Business Response

      Date: 08/04/2022

      **** called to have a **** lb safe moved from ************* to Newport Wa on July 8th. When we began moving the safe it was still plugged into the wall and a plug came off the cord. These cords have a quick release at he plug so it can be taken in and out of the small hole on the safe. We tried to let them know that the plug just came off the cord and we would put it back on. She was not satisfied with this response and began yelling because she thought the cord was damaged. We tried to reassure her that it was a quick easy "fix" but there was no damage. We then went a step further tried and offered to replace the cord because they are about $20 and she still was not happy with this response and continued yelling at our team. 

      Our team has been moving safes for over 20 years and install these on a daily basis. We are extremely familiar and knowledgeable with with the wiring for dehumidifiers and climate control. We did everything within our power to rectify the situation with this customer but there was nothing that would make her happy. At our owners discretion, we ceased all work and advised the customer to she would need to find another company to move the safe.  

       

    American Moving Co., Inc is NOT a BBB Accredited Business.

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