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Business Profile

Online Retailer

Airhood

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

    Business Response

    Date: 07/17/2025

    ******,

    I am so sorry for the trouble you had with your Airhood as well as our responses that were not received. I can only imagine your frustration and disappointment and I can assure you that this was not our intent. You can rest assured that all of your feedback and concerns have been documented and will be shared with the appropriate teams so that we can work to address these issues and make sure they don't occur again. We greatly appreciate you bringing them to our attention as they will help us to improve and serve you better in the future. 

    Regarding your concerns, I have issued a full refund for your order and the funds will appear on your end within 2 business days. I sincerely apologize again for any inconvenience or frustration this has caused. 

    Kind regards

    Ridge **********

    Customer Service Lead 

  • Initial Complaint

    Date:07/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

    Business Response

    Date: 07/17/2025

    *******,

    I cannot apologize enough for the issue with the AirHood that you received, or the trouble you had in getting a response from us. I can only imagine how frustrating and disappointing this has been and I can assure you that this was not our intention. I have reviewed your messages to us and I found that we did reply every time you reached out, however, these messages may have been filtered to your spam or junk folder, and for this I am genuinely sorry. You can rest assured that all of your concerns and feedback have been documented in their entirety and will be shared with the appropriate teams so that we can work to make sure this does not occur again. 

    Regarding your request for a replacement, while I would normally be more than happy to accommodate this, we do not have the inventory available to fulfill your request. However, I have processed a full refund for your order and the funds will appear in 2 business days. I sincerely apologize again for this experience, and I invite you to place another order with us at your earliest convenience. 

    Ridge **********

    Customer Service Lead

    The ******************** Team 

  • Initial Complaint

    Date:01/27/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22862260

    I am rejecting this response because: I have received multiple packages from *** at this address with no issues include one that was delivered today and four that were delivered last week. Choice of shipping carrier and shipping service is the responsibility of the seller. While a refund was issued today it was not issued in a timely manner and only after continued arguing with the business. The refund should have been immediately issued when they realized that their shipping carrier had failed to deliver the package last week AND efforts should have been made to effect delivery of the package. On this latter point NO attempt was made by the company. This is to me an indication that the company is not engaged in reputable business practices. 

    Sincerely,

    *** ******

    Business Response

    Date: 01/27/2025

    The package was shipped via ***, a reputable and well-established shipping carrier. Once the item is in the possession of the carrier, we no longer have control over the delivery process.

    Mr. ****** first contacted us on Sunday, January 26, 2025. We informed him of our policy not allowing deliveries to PO boxes, and ***** error in how the address was written. After explaining his extenuating circumstances, we relayed the information provided to us by ***. However, Mr. ****** expressed skepticism, insisting that *** had misinformed us.

    Despite this, we assured him that a refund would be issued once the item was returned, which was expected on January 27, 2025. True to our commitment, the refund was processed promptly on January 27, 2025, at 10:44 AM PST.

  • Initial Complaint

    Date:10/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company sent us a defective hood. After a short time, we reported the defective equipment to the company. We also provided a video of the hood not performing properly. The company acknowledged via email that the hood was not working properly and that they would provide us a full refund and not charge us for return shipping. The following day a different representative of the company emailed us stating that they would not pay for the return shipping for the defective item.

Airhood is NOT a BBB Accredited Business.

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