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Business Profile

Online Retailer

NanaMacs Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with this company and all I have received back are automated emails when I try to inquire why my order is not even fulfilled yet. I want a full refund since the orders are clearly not even fulfilled! I will be disputing this with my credit card company. ANOTHER ONLINE SCAM SITE!

    Business Response

    Date: 04/15/2025

    Hello,

    Thank you for reaching out to NanaMacs! After reviewing your concern we wish to address a few inconsistencies.  With our automated email responses we do have text stating "This is an automated message. If it does not answer your question, just reply to this message and we will get back to you as soon as possible."  We also ask customers to allow up to 2 business days for us to respond to any email inquiries.  The orders in question were placed 4/6/2025 and 4/7/2025.  We received the first email communication from the customer on 4/9/2025 inquiring about their orders and we responded the same day stating that their orders had been received and we were working on getting the orders shipped.  We also notified the customer that the processing time for orders is 3-5 business days as it is stated at checkout.  We received additional communications from this customer the following day stating that the package should have shipped and cancellation requests were made.  Due to the miscommunication of the multiple requests we followed up with the customer the next day for clarification on how they wished to proceed with their orders.  The customer responded 4/11/2025 stating they would like to cancel the orders which we processed immediately.  We ask that customers in the future keep in mind our processing time for orders is 3-5 business days which does not include weekends or holidays.  We hope this addresses any concerns regarding our processing times.  Thank you!

    Customer Answer

    Date: 04/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They ended up refunding me AFTER my credit card dispute.  They still never ever provided any shipping info which lead me to feel this business was not legit.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had two orders that were marked delivered for this company and I got one bag in this company is aware that I need to return the items for a full refund because of how ugly they have acted and how the items are not of quality and do not fit correctly and ******* refuses to clarify if they packed both orders into one bag as I cannot open it because Im not going to pay for shipping and Im going to do Return to Sender and they are aware of that

    Business Response

    Date: 02/02/2024

    Hello,

    As shown in the two above attachments a response was supplied to the customer within the same day.  If emails are received during off hours an automatic email is sent to the customer letting them know we are closed and when they can expect a response.  We notified the customer that both of their orders #******** and #******** were contained in the below listed tracking number for one package: 9434611206239498486577.  We supplied this information at 9:25 am PST and again at 9:27 PST on Tuesday January 30th, **** within 24 hours of their initial emails.  We apologize if this information was not received via email but had no reason to think it wasn't as we didn't receive a Mailer Demon saying message was not deliverable and had been in communication with the customer prior to this communication using the same email address.  In addition, the customer has been notified that when the orders were received back and processed by our returns department that a refund would be issued to the original form of payment.  Please let me know if we can be of further assistance, thank you!

  • Initial Complaint

    Date:08/31/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a few things from the website on July 26th in the amount of $98.28. I got a email that my package has arrived, after looking for it for 3 days one of my neighbors brought it over since it was delivered to the wrong house. I ended up not liking the items I ordered so I sent everything back on August 12th via **** A week later I checked the status and it said that nanamacs wear house got the package on August 15th. It is now August 31st and I still haven't received my refund. I would like my money back!!!!

    Business Response

    Date: 09/23/2022

    While this customer ordered final sale items, we issued a Gift Card for the purchase upon processing the return. Our policies for returns are very clear on our website.

    Since customer has complained to the ********************, I've disabled the gift card and refunded the order to put this customer at ease. 

    Sometimes its difficult to understand what a Final Sale item is on a website. Customers feel they are always right and that companies are always wrong and they know if they scream loud enough online somewhere, they can get their way regardless of circumstances or policies they agreed to while shopping. 

    If companies didn't have SOP's, there would be no companies left in our economy, but customers don't care how violating policies affects businesses. 


    We wish this customer the best. Thanks, **********************.

NanaMacs Boutique is NOT a BBB Accredited Business.

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