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Business Profile

General Contractor

Crow Electric LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are building a house and ***** bid the electrical work. Because the bid was significantly outside our budget, we declined. ***** then offered to do the rough-in for $30k, this still seemed very high, but was within our budget. He assessed that the job would take 3 weeks. We agreed but got nothing in writing. After we agreed and he began work he indicated that the initial bid would not include running the power to the house. The initial 3 week estimate stretched into 4 months. We were at the job site every Friday and Saturday during the 4 months and never saw the workers at any point. At the end of the 4 months we received a final invoice. ***** claimed that the original bid was $31K and then added $21k for unexplained extras. Feeling that we had no choice, we paid the invoice in full. ****** later we realized that the job had not been completed. Circuit breakers had been installed for the ** unit and a mini-split, but no wires had been run. When we brought this up with ***** he claimed that these things had not been included in the original bid, although breakers were installed and their "to-do" list included both of these circuits. Wanting to move on from this experience, I had decided to install the circuits myself. When I called the electrical inspector for advice, He informed me that the rough-in inspection had not passed, and that we may need to remove installed, and now painted drywall to allow for final inspection of the electrical rough-in.

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