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Business Profile

Sporting Goods Retail

Rexburg Motor Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 31 2024 purchased a new 2024 Can-Am Maverick R XRS Smart Shock for ***** and the machine has been in the shop since 8/5/2024 and hasn't ran since day one. I paid cash for the machine and have asked for a replacement machine it had had several issues and only had 4 miles when purchased and I haven't been able to use machine and is now 8/27/24.

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a "new" CanAm Maverick R X RS Smart Shox on 5/7/2024 and was told it was new and not a demo. I discovered after taking it out that it had around 70 miles on the odometer and has signs of sun fading in areas. Also the vehicle was very dusty before I picked it up. When I called to rectify the issue I was told that I was wrong and that there is no way the vehicle had anywhere near that many miles. I informed them that I tracked all my rides on the *** Go app and rode approx ***** miles but the odometer says 275. I was told that I was wrong and they are not going to do anything to resolve the issue.Also, the vehicle was not PDI (pre-delivery inspection) as the key did not work, the steering wheel is off center and bolts where missing and tabs broken. Also, no PDI was performed on the vehicle.

  • Initial Complaint

    Date:03/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Products ordered with ***** of Stage 3 Motorsports Order # ********** Product arrived Damaged and missing componants. Shipped 2/22/23 Today is 3/23/23 and still cant get a return label or refund or parts replaced. I need the parts. Please give me a return label and refund my order. ********************* *************************

Rexburg Motor Sports is NOT a BBB Accredited Business.

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