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Business Profile

Car Dealers

Hampton Heritage Auto Sales

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hampton Heritage Auto Sales's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hampton Heritage Auto Sales has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Helped our son purchase a 2006 Pontiac G6 from Hampton Heritage Auto on Aug. 24, 2022 for the amount of $6,100. The car was advertised as in good condition. Hamptons also claimed a third party mechanic was paid to do a thorough check of the vehicle. The car was taken to be aligned at Point S in *********, ** on Aug. 31, 2022. An alignment was not possible due to large amounts of rust on the front tire rods which caused them to seize-up and were immovable. We paid $1,054.56 to have them replaced on Sept. 3, 2022. Once home, we had our own look under the car and were shocked to find the ENTIRE underneath had severe rust and rot; the frame, brake components, shocks, hoses, sensors, engine block, etc. Everywhere on the underside consisted of portions of metal that easily flaked off (this condition was not disclosed at the time of sale). After seeking the expertise of auto professionals (Point S and ***** Collision Body Shop) on Sept. 5, 2022 it was clear this was NOT the sound car it was advertised to be and found it be an unsafe car for our teenage son to drive. We returned the car the following day on Sept. 6, 2022. The dealership refused a return. They claimed to having no knowledge of the rust and rot under the car but then went on to say that they bought it in SLC and all cars from there are rusted underneath. I stated the mechanic they paid to look the car over should have informed them of the rust and in turn they should have informed us. They offered to have a rust neutralizer sprayed that was $218.95 in total. We did NOT agree to this but they did it regardless. We countered for a reimbursement of the tire rod replacements. They refused. Ultimately, we left the dealership without a resolution to buying a car that was priced and advertised as good condition when it was actually in fair condition at the time of purchase (kbb.com puts fair value on this car at $3,456).

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought used car from Hampton Auto said car was ok. 2 weeks later found out transmission was completely shot warranty only covers 800 dollars out of ****. They willingly sold a bad car and didn't say anything would like reimbursement or payment for the full transmission.

      Business Response

      Date: 08/17/2022

      As his mother filed a complaint about this same purchase with he attorney general we will not be responding to you independently, you are welcom to follow the matter #**-81677

      Customer Answer

      Date: 08/24/2022

       
      Complaint: 17588955

      I am rejecting this response because:

       

      It doesn't matter if we filed with the attorney general we also are filing with the BBB

      Sincerely,

      *****************************

      Business Response

      Date: 08/30/2022

      Attached is the letter we sent to the Attorney general. As the complaint is the same we have the same response to you. As the Attorney General has closed this complaint we consider the matter closed.We would appreciate if you would seize contact. 

      Thank you,

      Hampton Heritage Auto Sales

    Hampton Heritage Auto Sales is NOT a BBB Accredited Business.

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