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Business Profile

Radio Parts

Tac 1 Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radio Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/31/24 I ordered a cardiac science Power heart AED G3 Plus batter from TAC 1 Systems. They charged me ******. On several occasions I have reached out in regards to the shipment. Not only have I not received my order but they refuse to reply back via phone or email. After reading some reviews this seems to be par for the course.

    Business Response

    Date: 09/10/2024

    Customer has both his money returned as well as received the product which I am not asking him to return or pay for. It is true, there was a lack of communication as I was out with an emergency and the battery that he ordered was backordered at the time the order was placed.

    On 08/22/24 Customer initiated a chargeback on the transaction and he was credited the $275.00 that he spent.

    On 08/23/24, the next day, his battery that had been in transit delivered to him.

    I have neither disputed his chargeback nor asked him to pay for or return the battery that he has received.

    Here is a link to the tracking for the battery:
    ****************************************************************************************************************

    Also, attached is a notification of the chargeback that I received.

    All that being said, please close the complaint as customer has both his money and the product that he ordered.

    Customer Answer

    Date: 09/17/2024

     
    Complaint: 22162350

    I am rejecting this response because: Yes, I did receive the battery and yes, we did dispute the charge on 8/19/24, but on 8/26/24 The charge was then processed and TAC 1 received the ******. Her claim that we received the battery for free is not accurate. Please see attachment. You are welcome to close the claim but wanted to clarify.  

    Sincerely,

    **** ******

Tac 1 Systems is NOT a BBB Accredited Business.

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