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Business Profile

Hats

Jaxonbilt Hat Co LLC

This business is NOT BBB Accredited.

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1

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Review Details

  • Rick Annie K

    Date: 06/18/2025

    Over the course of several years, I purchased four hats from *** ***** at Jaxonbilt Hats and was always well pleased. Two years ago, on May 24, 2023, I sent one hat in for repair along with a handwritten note, a check for $1,070, and an order for a new hat. Those items were in an envelope in the box with the hat to be repaired. My current address and phone number were included on both the note and the check. Waiting a year for a hat wasnt unusual with ***, but I did let two years go by before finally asking, Where are my hats? That was my mistakeI shouldve asked sooner. The company replied that theyd repaired my hat and claimed they had tried calling an outdated number on file. That outdated number is precisely why I included my new address and phone number when I sent the check. Despite cashing it, they claim they never found the note. My repaired hat sat on a shelf for two yearsall because they couldnt locate a simple piece of paper that had encased the very check they deposited. The check was deposited on 6/12/23. On June 16, 2025, I sent the company a copy of both the front and back of the canceled check. Theyve now shipped my repaired hat and applied $351.20 of that checks amount to the repair. However, theyre refusing to build the new hatleaving me out $718.80. Because they cant find my original note. They claim theres no proof I ordered it. I bought hats from Jaxonbilt many, many years ago. And now, this company has scammed me out of a hat that was paid for in full, even if it was two years ago. Jaxonbilt Hats gets a zero stars review from me

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