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Business Profile

Event Center

High Desert Resorts, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 11th 2022 my dtr, myself and other family members met with *** (*****************************) the owner to look at the The Hitching Barn for my dtrs wedding Jan 2023. At that time *** assured us that there would be many improvements completed. A floor, lights, heat, bathroom, rooms for wedding *********. He was confident they would be completed because he had wedding booked for June 2022. On Mar 30th I paid a deposit via Venmo of $1467.01 + ***** cc fee total= $1511.01 to hold our date. The venue was supposed to send me a contract detailing what we had agreed upon. They did send me one contract was not for the Hitching barn and not what we agreed upon. I did not sign it. On 4/28/22 I texted ******* who I been working to request the correct contract and discuss my concerns about the lack of work. He assured me a crew had been hired and would be starting work on the Barn the following week. As June approached, I routinely started going to the venue to see what had been completed. When work was not progressing at ALL. 6-2- I called Brenden. 6-2 -*** called me back. Asking me to give them time. 6-7-22- I sent ************* a text that we would like to come by at 5:00 that day. I thought they would be there. They were not. Very little work had been completed. On July 22nd I drove by again. Still very little work had been completed. Basically looked like it had June 7th. They have added road grade for floor. Not what we were expecting. 8-3 - I sent a text message to ************* requesting a meeting -- NO Response. 8-4 - I called *** left a message -NO Response.8-5 - I called Brenden -NO Response. 8-8 - I received a text from *** that he would call me back when he got back in town -NO Call. ****- I sent an email cancelling our date and requesting a refund - NO response. ****- I sent a follow up email - NO response.

High Desert Resorts, LLC is NOT a BBB Accredited Business.

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