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Business Profile

Professional Organizer

Design & Refine LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Professional Organizer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:02/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We made it clear what we wanted done. We wanted kids *************** hung up, treadmill in the third car spot for a home gym, and shelves put in to put totes on. She gave me the price of how much it would cost and just told me to get shelves and totes from ******* We got them and had scheduled 2 days. Monday, Tuesday the week before Christmas. She had an assistant come who just started to open boxes and dump them into the trash. I was digging things out that wasnt trash. ****** didnt seem to want me working on the garage also with her and the assistant. She showed up late Monday and then cut it short after a few hours only working 3.5 hours. Tuesday she also cut short to be only 4.5 hours. We had the expectation from when we talked to her that we would be working all day and had our calendar cleared to work on the garage all day. She asked me to keep Friday clear and she would also so we could finish it Friday. She ended up canceling on us last minute for Friday. Then she kept saying she would let us know when she would come back to finish the job. We got very frustrated with this and sent her a text that she either needed to come finish the job or give a partial refund. I was left with a mess on my front porch that I had to clean up myself. When she came back she just put the shelves up and got it to where we could get the car in the garage. Only putting in 3 hours. The garage is still not done. I am now hiring someone else to come finish the job that I had paid ****** to do as its not close to what we had talked about or close to being done. She was extremely difficult to work with and it had to be her way. The average pay for a professional organizer in the valley is $50 an hour. ****** only worked 11 hours on my garage. Making it where I paid her for 2 hours that were not worked.

Design & Refine LLC is NOT a BBB Accredited Business.

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