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Business Profile

Resort

Tamarack Resort, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tamarack Resort, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tamarack Resort, LLC has 2 locations, listed below.

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    • Tamarack Resort, LLC

      311 Village Dr Tamarack, ID 83615-5014

    • Tamarack Resort, LLC

      960 Broadway Ave., Suite 100 Boise, ID 83706

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tamarack ran a promotion in Oct-23, with a QR code to be redeemed for free ski passes. We redeemed the code for 2 tickets for each of our 4 family members. It worked fine, and we got a voucher for the free tickets.A month later they sent an email saying that we needed to complete one more step to claim our tickets, that due to a system issue the previous QR code was no longer valid and we would need to rebook our free tickets. There was a link that would give us a new code. There was also a note saying that the promotion was only good for 1 ticket per person. So we followed their instructions, and rebooked 1 free ticket per person. We checked out and the total showed zero.Later Tamarack charged us $450.77. They stated that they charged us because we put 4 tickets in the cart and the promo code was good for only 1. She pasted in a copy of the same directions that had been emailed to us. We said that the directions clearly sated that it is one ticket per person. She replied that if we had used one email per person, and got one code per person that way, then we could have used it for 4 people. She admitted that we did actually use 2 emails at first, and that it is understandable that we did not have emails for each of our children. But that we did not, so we didnt do it correctly. We replied that the instructions did not state one free ticket per person per email.We said that if we misunderstood based on their wording, we are happy to give the free tickets back. They still refused to refund the money. They said their day tickets are non-refundable. But we did not purchase a day ticket. We followed their instructions to rebook our free ticket.We never used the free tickets, as we were in dispute with them, and trying to get the money back. They are charging us on a technicality. If we misunderstood their directions to rebook the free tickets we already had, the consequence should just be that dont get the free tickets. Not that they get to charge us $450.

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