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Business Profile

Air Conditioning Contractor

Plew's Heating & Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 21,2022 I paid $6000 to this company to install a heating and air unit. After install I have had nothing but problems from this unit. I has a horrible smell that has put me in the hospital several times. The unit never s**** off. In the winter when the unit is set at 73 degrees the emergency stays on. My power bill is $197 for each month to heat a 600sq foot house. I have called the company and written letters and text messages to the owner and his son begging for the repair of this unit. I only got 1 response when they sent out a tec to look at the unit in November 2022 where I was told that since the filter screen was dirty (which I clean once a month) that was the issue. I was told by the tec this is a terrible unit and will never work correctly. I am disabled senior living with a unit that continues to make me sick. There is a greasy, slimy substance that is leaking out of the air vent. I need this to be repaired or replaced. I am not getting anywhere with this company. Please help.

    Customer Answer

    Date: 08/14/2023

    The owner called me. He said there is nothing wrong with the unit. He treated me like I was stupid. He said over the phone there is no way this unit could be leaking oil etc. I have not heard back as to if they will send someone out to replace the unit. 

    Customer Answer

    Date: 08/16/2023

    I have not heard anything on the set of the the replacement of this ac. I am not doing well health wise do to a non working system.

    Customer Answer

    Date: 09/15/2023

    The owner showed up without notice on 9/13/23.

    At which time looked for a few minutes at the unit without an inspection and proceeded to tell myself and friend that he won't do anything to replace the unit. 

Plew's Heating & Air Conditioning is NOT a BBB Accredited Business.

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