Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10th Magic Electric and Plumbing came out to replace our hot water heater. They did fine on that job then we noticed the water pressure on the sink faucet was very low. Instead of trying to repair it, the installer **** immediately began trying to upsell us on a complete pipe replacement which costs $8,000. When we told him we could not afford that, he tried to sell us on a complete faucet replacement which costs $900. They pressured us to make a decision before we had time to think about and evaded every question I asked about why the faucet replacement was so expensive. When he installed it it took him less than an hour and he still evaded my questions on what exactly I was paying for. I called and asked again for an itemized list to what cost so much money and was told I would be called back but I was never called back and now there are other issues that have appeared. The installer did not notice the hole in our drain pipe and now our hot water does not work. I feel taken advantage of and now have all these additional problems that cost more money.

  

  Business Response

  Date: 09/06/2023

  Hi *****,

  We sincerely apologize for the experience you have had with Magic. We strive for 5 star service with every call and apologize for falling short of that. We have looked into your situation and have spoke with our plumbing manager **** to get an update. It looks like he called you on 8/30/23 and we will be back out on 9/7/23 to address this issue and fix any plumbing problems that our team may have caused. Again, we are sorry for the inconvenience. If you have any further or future questions please do not hesitate to call us at ************** and ask for Gabe. We appreciate you giving us the opportunity to make this right. Thank you.

  Customer Answer

  Date: 09/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **** came out today and fixed everything and made things right. Thank you so much **** and ****. You guys stepped up and you  re-earned our business Thank you. 
  
  Sincerely,
  
  ***********************