Reviews

Review Details

• Review fromDavid B

  Date: 09/06/2023

  1 star
  Almost 9 years ago we moved out of a rental house. They returned our full deposit and are still trying to collect a $150 cleaning fee. This was after they wouldnt fix the lock on the front door, or the roof leak that poured water into the light fixture in the laundry room. We moved most of our things out because of this problem. We came back a week later to get the rest of our furniture. This was the second week of the month and we were paid through the end of the month. Upon returning to the home, all the doors were open and people were coming and going as they pleased. They never gave us any warning or notice that anyone would be there to work on the home. Very dishonest company.

  My Management Company

  Date: 09/08/2023

  I am sorry you feel you need to give us a 1 star rating.  You did not pay your last months rent, and you also did not pay for the carpet cleaning as stated and required in your lease.  Your deposit was used to cover almost all of the amount owed.  You are correct it has taken us almost 9 years to finally track you down by the use of a collection company and hold you accountable for the money that you owe.  If us holding you accountable and doing our job deserves 1 star, than I am fine with accepting it. 

• Review fromConstance R

  Date: 02/09/2023

  1 star
  In a very short time it has become obvious this management company will do whatever they want and if you don’t comply they will find a way to get what they want.
  They recently requested to be allowed in our home with very little notice. We were given 24 hours to reschedule but were unable to do so because the notice we received was given on a Friday and since their office is closed on Saturday and Sunday that left us no time to reschedule. So after ignoring our attempts to reschedule, come Monday someone showed up anyway. They insisted on entering our home and when we didn’t feel this was professional in any way, we refused. (Let me add we were never even told why they needed to come inside.) Within 10 minutes maybe less of not answering the door an email was sent stating if we didn’t allow a man to enter our home we would be charged $60. Never having experienced a situation like this before, out of fear of the $60 charge we allowed the man to come inside and inspect our home. Yes it was an inspection but we were never informed what it was for.
  They sent a last minute email not allowing for sufficient time to reschedule and basically blackmailed us to allow the “inspection” to take place.
  They recently took over managing our rental home and are making it obvious they want us out going as far as to charge us $30 for a miscalculation of our rent resulting in being short 33 cents which they said they would waive.
  Well they lied, they didn’t waive the 33 cents and we were informed we would be charged the $30.
  Oh did I mention how extremely rude the woman (Melanie) from the management company was during all of this? Actually rude is an understatement.
  It’s bad enough they are more than doubling our rent causing high levels of stress but also throwing in some harassment.
  By far the worst management company we’ve ever dealt with.

  My Management Company

  Date: 02/13/2023

  I think all of this in the end might be summed up in one word "Frustrated". I believe there is frustration on all parties and her version is voicing her perspective and frustrations. I will reply to this complaint the best I can and as easily as possible. Sadly, I think I should preface this letter with, I do not know who ******************************* is, she is nowhere in our system, and we do not have an application or any information on her. I was able to search the surname and find an account/lease under a different person with the same last name, with a different email and contact information. However, the complaint that ********* has provided leads me to believe it is the same house hold. This is a leading factor to many frustrations. If they are one and the same households, this is what I can tell you. They reside in ******* **. The rental properties were owned by ************, ************ sold last year and divided the asset, Cassino and Housing. Both have new owners. The sale of the housing closed late last year, November I believe. Since that sale My Management Company was brought on to be the property management by the new owner. After this sale, it was found out by the new owner that applications and occupancy paperwork (total list of residents in house hold & contact information) were not accurate or updated regularly. We are talking well over 100 units. A letter was delivered to every door asking tenants to contact management to update their records. Phone calls were made, emails were ************** sent in the mail. A mandatory meeting was arranged by ******* Club for all residents. it was held in December. In this December meeting the tenants were assisted in filing out their application and given important transition information such as inspection information, payment information and more. This information had also been given in written form to all of the tenants. When I look up the person who is listed on the lease, I can see that still 3 months later they have not filled out their applications. As you can guess, this is frustrating then multiply it numerous times. In the December meeting all were told that My Management Company will be coming by to every property to do an initial inspection. This inspection documents the condition of the units when the new owner and this management company takes over. This is very important for legal reasons for the owners, management company and the tenants. There are over 100 units so tenants were notified in advance (December) about inspections and also told that an inspection letter with 24 hours notice would be sent when it is there units turn. In their inspection letter they were told that they could choose to be there or not. No message was sent to us through their portal regarding changing the inspection. I do feel advanced notice was given and a means to communicate with the office.Each tenant has access to a tenant portal that allows them to reach out to Management. This account has had a person communicating (not *********) with management through their portal. This shows that the tenant knows how to log in and use the portal, but have chosen not to comply with updating their personal records and fill out the required application? I am not sure why? I will attach a copy of their tenant ledger, and their communication log. You can then see our written communication with them, and reflecting charges on their account and decide for yourself if harassment or leniency has occurred. Our online portal is available 24/7. Our office hours to the public are Mon-Friday 10:00-5:00, you can see in the communication log that there were messages sent from the tenant and our staff outside of the **** hours, that is a benefit of the online portal. It also proves that they could have sent a change request.As for charging late fees or not waving them, again you can see for yourself in the communication log and ledger No late fees were charged on the $0.33 of not paid rent. Further more, the late fee issue started because they did not pay the correct amount to start with, this was their error, however the management company waved the fee. I also want to add, that the Late Fee in the *********** and on this account is $1.52 total in any given month. That is the max ******* $1.52.I understand that there are frustrations on the tenants part, change is difficult. However, there are frustrations on the new Bartons Owners, the new rental properties owners and lastly there are frustrations being felt by management. Our best wish is that once the transition has settled in and this initial period of time ends frustrations will end as well. My Management Company is working towards that and appreciates all who assist to make it easier. We ask again that the tenants take the time to fill in their applications, listing all residents over the age of 18 that reside there and their current and correct contact information. If ********* is residing there, is on the lease and wishes to be communicated with, we will be happy to do so.