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Business Profile

Retail Optical Goods

Mountain West Optical, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Optical Goods.

Complaints

This profile includes complaints for Mountain West Optical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mountain West Optical, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When attempting to open their website, it immediately says that my account was suspended due to nonpayment. I owe this company no money in-fact I have already paid their extreme fees. The reason I wanted to log on the the website to see if I could get my prescription for glasses

      Business Response

      Date: 01/26/2024

      Our Patient ***************************** has did come in and see us for eye exam and eyewear twice now. This is the first time I have even heard of this issue.  She is paid in full. We have never sent her a statement or asked for payment. I don't know why she contact us to ask us about some outstanding balance. I see she  saw this on a web site that stated that it was shut down ?? We do not bill our patients from a website. ****** does not have a balance owing. She may have come across some sort of a scam. I will be calling her to talk to her. Please let me know if you need anything else  from me. 

       Sorry for the slow reply

      ************************* CEO

      Business Response

      Date: 01/26/2024

      I contacted ***************************** She was informed that she has a zero balance to **. She stated that she probably should have contacted us first. This is the first time I have ever heard of this. We have never put a freeze on accounts with out contacting them in person  to try to collect the money owed if that were the case. I feel that she may have some how got into a different site, hopefully not a scam. I also checked out our ******** and Web site everything looks fine. I feel that ****** some how landed on a different site other than ours. We are having our website rebuilt that started  Monday Jan. 22 2024.  Please contact me if you would like any more information. Thank you for helping us straighten this out  *****.

    Mountain West Optical, Inc. is NOT a BBB Accredited Business.

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