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Business Profile

Dog Daycare

K9 Mountain Resorts And Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Daycare.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Kenneled my dogs at the K9 mountain resort on Feb 6th and assured them my dog would not sit in a kennel all day and would be well taken care of. On Feb 10th I picked my dog up and was told she did great. I noticed that evening she was not eating and had diarrhea, a rash on her chest, and open sores on her elbows. I called and left a message no answer. I did not hear back from the establishment. On Monday, Feb 12th I still had not received a call back. I went in and talked to the owner I believe ******************* and she did not want to tell me what happened. She refused to show me where my dog was Kenneled and what chemicals were used to clean the kennel. The owner did not want to accept responsibility nor help pay for vet bills.

K9 Mountain Resorts And Spa is NOT a BBB Accredited Business.

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