Complaints

This profile includes complaints for Abbott Laboratories's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Abbott Laboratories

  100 Abbott Park Rd Abbott Park, IL 60064-3500

• 

  Abbott Laboratories

  200 Abbott Park Rd North Chicago, IL 60064-3503

• 

  Abbott Laboratories

  1350 S Loop Rd Ste 102 Alameda, CA 94502-7081

• 

  Abbott Nutrition

  3300 Stelzer Rd Columbus, OH 43219-3034

• 

  Abbott Laboratories

  6255 Sheridan Dr Ste 406 Buffalo, NY 14221-4825

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Faulty sensors. Four out of the last five faulty

  Business Response

  Date: 09/20/2022

  Abbott Diabetes Care **************** reached out on ******* to discuss Customer's concerns. Provided Customer with product education and replacement product.

  Customer Answer

  Date: 09/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dad's doctor put in for a diabetic meter prescription. Once home he realized he already owned one. My dad is deaf so I called and received the information for the return for the unopened item. It was received back & still have not received a refund. This has been going on since November 2021. I have called numerous times & spoke with supervisors whom insist someone will get back with me within 48hrs or that they are waiting on the financial department & that they have no way to contact them. My dad is a senior on a fixed income, serving 26yrs in the military & lost his hearing near his F100's. This has gone on for far too long. I will try to find information to corporate on this.

  Business Response

  Date: 09/16/2022

  Abbott Diabetes Care **************** reached out on ****** to discuss Customer's concerns and to explain that additional information is needed. The Customer reached back out on ******* with the necessary information allowing us to proceed with the next steps.
  

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent out my formula from the recall for Similac Allimentum for 12 cans. I received an email on April 8th that the cans had been received and the I would receive an email when my refund was sent. I contacted on back in June about never receiving my refund. I filled out a form in which I was told would take another 4-8 weeks to process. I submitted that information to them. I called back again today and was informed that the 2:40 p.m. in regards to never receiving a refund. I spoke with ****** that informed that all that could be is to fill out another form due to the time that elapsed. She informed me that she does not/cannot see any information in regards to when I called or when a form was submitted but stated that its not that its not there. I requested to speak to a supervisor and she informed me that they would not be taking a call like this. I asked where are the notes she said there are notes but once again she can't see them. I need to be reimbursed for my cans and at this point I have been waiting since May of 2022 and it is now September and I have yet to receive the refund back for the cans that were purchased. I informed her that I would be submitting this complaint and she said do what it is that I need to do. I need someone to resolve this immediately.

  Business Response

  Date: 09/02/2022

  Dear Ebony,

  At Abbott Nutrition, the health and safety of our consumers is our top priority, and we take all customer complaints seriously.  Thank you for bringing your concern to our attention. I am grateful for the opportunity to speak with you today.  Please reach out if you have further questions or concerns.

  Kind Regards,

  *************;

   

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using the FreeStyle Libra 2 for approximately the last year or so. I found it very convenient to use, to check my blood sugar. About 2-3 months ago, I received a unit from my pharmacy. When I attached it to my arm, it would not work so I called the **************** and they said they were sorry but..... they over nighted a new unit to me so I had a small gap of time in not using it.Two weeks ago, the same thing happened. I applied a new unit and it did not work. Again I called the company and they over nighted a replacement..... Thank you.On Aug 23rd, I applied a new unit to my arm and it was broken. the inner workings of the sensor were broken and a "pin" was sticking up about an eighth of an inch. I called and reported it but this time, the customer service man said they would send one out in 3 to 5 business days. Since I didn't receive the unit today, Aug 29th, I again called Abbot **************** and the woman gave me the delivery information. It showed that the pick up for my new unit was Saturday, Aug 27th and I could expect to get the new unit on Thursday, Sept 1st. This really ****** me off when I found out they hadn't even picked up my unit until four days after I had called.I think you need to improve your quality control unit before sending out these defective units. I found these units very effective in using but if I have to go back to the old finger pricking method to monitor my blood sugar, I will. I was really happy with the way they worked when I first started using this product but in the last couple of months.... It has really gone down hill..

  Business Response

  Date: 08/30/2022

  Abbott Diabetes Care **************** reached out on ******* to address Customer's concern and provided some helpful tips regarding the product.

• Initial Complaint

  Date:08/27/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sensor stopped reading after 10, not 14 as claimed, days. These sensors are too expensive to be less than advertised. **************** rep in poor ******** English took me thru an endless description of failure and retrieving buried performance data. I finally gave up and even though he was given my callback number, nothing happened. It takes forever to get CGMs approved, theyre expensive and they fail. Im trying to understand my insulin therapy results better but sensor reliability should not be a question.

  Business Response

  Date: 08/30/2022

  Abbott Diabetes Care **************** reached out on ******* to address Customer's concern and a replacement product was ordered.

  Customer Answer

  Date: 09/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disheartened with the fact that I must take these steps to ensure that I am treated fair and just. Please see the below attachments.

  Business Response

  Date: 08/26/2022

  Abbott Diabetes Care **************** has ordered a replacement product on 18AUG22 for the Customer and has documented and discussed Customer's concerns on *******. 

  Customer Answer

  Date: 08/29/2022

   
  Complaint: 17740650
  
  I am rejecting this response because:

  I was told by the company that there was nothing they could do. As a business they should have insurance for product liability or be self insured when their products cause harm and injury to others. Their response is saddening that they feel they can wipe their hands clean of wrong doing with faulty equipment. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a self covid 19 test from ******* on 08/05/2022. I took a test and got what the abbott agent said was a false reading. She told me to take it back to were I purchased it which was *******, so I did that and was told by ******* that they do not replaced or exchange covid test kits. I call back the same day and talk to a different agent who told me after I gave lot number and other information off of the box that he would sending a replacement kit and that I should receive it within 3 to 5 business days. I called back today to get the status of the replacement kit and was told that by the agent that it would be sent within 36 hours. My point is that I am getting a run around.

  Business Response

  Date: 08/12/2022

  At Abbott, the health and safety of our consumers is our top priority, and we take all customer complaints seriously.  Thank you for bringing your concern to our attention.  We tried to reach you by phone to discuss your experience with our product and were able to leave a voicemail for you. Please call us at *************, Monday through Friday, 8:30 a.m. to 5:00 p.m. (EST).

  Customer Answer

  Date: 08/13/2022

   
  Complaint: 17699067
  
  I am rejecting this response because: They did not leave me a voice mail or even tried to contact me by phone. All I way asking for was a replacement covid ************************************** two to three business days I want them keep their word.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two free style libre 14 day sensor systems through my local pharmacy and paid $75 each using after insurance. Four days after installing the first, the adhesive on the sensor loosened and came out of my arm after showering. The second sensor I installed would not scan after installing, and when I removed it found that the needle had bent on insertion. I called the ** # for Abbott and explained to the representative what occurred. She proceeded to go through a series of very invasive questions, including how long I had showered. I informed her that I had showered for twenty minutes, to which she asked what I did after. I informed her that I found her line of questions quite invasive and unnecessary, to which she informed me it was quite ok for her to ask such questions because it was per Abbott protocol for troubleshooting. She further added that the she asked about the length of the shower because the sensor is not supposed to be submerged beyond 30 minutes. Strange, because a sensor that is advertised on TV with persons diving into pools and still remaining functional, was now being said to become nonfunctional after only a 30 minute shower. Abbott is misrepresenting the longevity of their sensors for the sake of sales. To get sales, the sensors are shown as functional after varied daily activitiesincluding even a day at the pool. Yet, when they come apart after a simple everyday activity like a 20 minute shower, their representatives are trained to deflect and disregard their customers dignity by asking them invasive questions about their hygiene practices. I will not be using Libre products anymore. I cannot be shelling out $150 per month for faulty products and disrespectful customer care.

  Business Response

  Date: 08/09/2022

  Abbott Diabetes Care **************** reached out to the Customer on ******* to address her concern and provided additional education on correct product usage. Customer understood. 

  Customer Answer

  Date: 08/10/2022

   
  Complaint: 17684808
  
  I am rejecting this response because:  Per the representative who called me to discuss this matter, the ** representative to whom I initially spoke was wrong for the manner in which she spoke to me and was in the process of being retrained.  This person also added that the ** representatives response should have been to take the serial numbers of the sensors, offer a tip on how to use for the future, and then offer to send either a replacement sensor or voucher toward purchase of a new sensor.  
  

  Their response here as typed now that in response to my complaint, I was given and accepted education on proper use of the productsuggests that I misused the product and so had to be educated on its use.  This is not an apology or acceptance that Abbott is getting rich off patients who have to keep paying to replace sensors that dont adhere properly to the skin, and whose needles are so fragile that they bend on insertion, thus leaving the sensor nonfunctional.  
  

  I will find another method of monitoring my blood glucose.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been dealing with this company since 6/22/2022. This is my second product from them that is faulty and they refuse to refund me or issue me a working product for the money Ive paid them. Ive spent countless hours on the phone dealing with hot headed staff that talk over their customers and hang up on them. Ive tried calling, messaging them and submitting a form about their faulty product to which they have ignored or hung up on me. Ive paid the business 200$ in products, and 400$ to have the product put on, $600 Im in the hole and dont have a single thing but frustration to show for it. They should have a working product and if they do not then they should issue a replacement free of charge. The business refuses to solve the problem in any way and wont take my phone calls or refund my money or replace my product. The last person I spoke to was named ****** and she was supposedly a higher up however she was the rudest of them all and should never handle a customer with attitude there was not a single professional thing that came out of her mouth. Sensor 0M000MM5WNH Freestyle Libre 14 day

  Business Response

  Date: 07/27/2022

  Abbott Diabetes Care **************** contacted the Customer on ******* and provided education on correct product usage. Customer appreciated the education.