We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Addison Auto Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 2012 ***** traverse in on or around 4/19/22 because I had some issues with my car. *** told me I would need to remove the head of the engine in order to diagnose and fix the issue. I was charged $2805.86 of which my extra fed warranty covered $1264.32 and I had to pay $1541.54 out of pocket. Once the work was completed I went to pick up the car. The day I picked up the car, I was told by *** I need a new battery, which I didnt need before any repairs were performed. I took the car home and purchased a new battery. Replaced the battery but my car would shut off. I took it back to the shop on or around 5/10/22 and *** told me he needed to replace tiling chains and other components. He said it would cost $2863.94 which my warranty covered a portion and I paid $1120 out of pocket. He called to say the car was ready for pick up but it still would shut off after 15mins of driving. On July 14th I paid the $1120 and picked up the truck. *** said I would now need a new engine and it would cost me around $5000. I still owe $4000 on the truck. I am paying a car note and full coverage insurance on a car I cant even use at this point. All the time and money spent repairing what I thought was my issue and I still have a car thats messed up. I want the shop to either refund me completely or repair my car with whatever it needs done without charging me another ***** considering all I have already paid for a car that doesnt work right now.

Addison Auto Clinic is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.