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Business Profile

Auto Services

EB Motors Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2015 Dodge Grand Caravan from this business for $4,200. Beforehand, I was in contact with ***** via ******** Marketplace, asking questions regarding the van's service history. He said there was nothing wrong with it. In a photo on the listing I saw an engine light on, so I asked ***** if I could take the van in to a dealer to be checked before buying, or if he had a recent multi point inspection. His response was "No light on". When I arrived to EB Motors and visually inspected the van, the engine light was not on. I took ******* word that nothing was wrong with the van. I bought it. On my drive home to WI from IL, I noticed the van struggled to brake so I messaged ***** about it. ***** was the man who sold me the van, because ***** wasn't working that day. ***** showed no remorse, he was like "oh wow", and then I was blocked on ********. As I was 30 minutes away from my house, I came to a stop at the red light, the engine stalled and I was unable to press gas without having to turn the van off and restart it again. Did I mention I was at a red light!!! Cars were honking at me, I didn't know what to do!! I figured whatever it was, was minor, so I made an appointment at ********************* to get it diagnosed. It was $411.45 to get the van diagnosed. After getting the van diagnosed, I was told that it's unsafe to drive, so I then reached out to ***** by phone. This was on 3/31/25, I bought the van on 3/27/25. After informing ***** that the van needs a new transmission, torque converter, thermostat, and oil filter adapter he told me to reach out to *****. I still haven't been able to get in contact with *****. Today is 4/3/25, I informed ***** that I would take legal action if he refused to cancel the contract and refund me and he simply responded with, "Ok".

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a used vehicle from EB motors on 12/31/24 and paid to have the car registered and for license plates at the time. I was given temporary permit plates that expired on 3/31/25 and still do not have the new plates or registration or car title. I now cannot drive my vehicle without all of this.

  • Initial Complaint

    Date:12/20/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 16, 2024, I purchased a Chevrolet Equinox 2016, VIN: *****************, for $8700. The dealer failed to submit the License Plate documents to the Illinois Secretary of State and had to be contacted with no positive results. Therefore, I am requesting the full amount, including the three months that I have not worked as an Uber driver.

    Business Response

    Date: 01/09/2025

    ***** B

    DOCUMENTS WERE SUBMITED IN TIME AND PLATE WAS ISSUED ON 12/12/2024. WICH STILL WAS IN 90 DAY TIME FRAME ALLOWED. ANSWERED EVERE SINGLE PHONE CALL HE MADE TO **. DIDNT LIKE 1 CAR WE SWITCHED TO ANOTHER. ASKED FOR ******* TO ****** INSPECTION. DID IT AT NO CHARGE. THIS CUSTOMER CANT BE PLEASED. NOT SURE WHY HE COULDNT WORK AS UBER DRIVER. GOT NO ANSWER TO THIS.

    REGARDS, EB MOTORS

EB Motors Inc is NOT a BBB Accredited Business.

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