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Business Profile

Carpenter

Damian Trim

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 13th, 2024, I agreed to hire Damian Trim (***** ********) to install baseboard in our home. I made two payments to him via Zelle. Each payment was in the amount of $1,000 USD. This was the required amount to start the job. The balance due in two other payments as the work progressed. I was told the job would begin on August 12th. Then I received a call and text delaying the start of the job. Several additional excuses followed postponing the work. On August 19th, I requested a full refund. ***** told me he'd give me the refund. That didn't happen and excuses for not transferring the money followed. I was told on August 23rd, that he was doing two quotes. He hoped they worked out. He was trying to play 'catch up', take care of his family, and pay me back. His business is no longer on Thumbtack and he hasn't responded to text messages. I originally found his business through *********.

Damian Trim is NOT a BBB Accredited Business.

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