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Business Profile

Construction Equipment

McCann Industries, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 15 my SV280B machine was serviced and by MCCann Industries (at the ******** ******** location) due to a failure in a leak in an oil filter that caused oil to leak and spread over the entire interior cabin of the machine. I was advised by **** the service manager that this was a very common and well documented failure. My machine is approx. 2-3 years old with about 200 hours on it and unfortunately I was told the warranty period was over in Dec of 2024. Therefore, I had to pay out of pocket for the repair totaling a cost of $934.67.After picking my machine up from service on 1/17 we had another snow event a week later on 1/23 so I had an opportunity to see how the machine would perform after the repairs have been made. Much to my dismay the machine was smoking and the internal parts were overheating. I immediately shut down the machine and sent a text message to my sales representative at 1:04 am that morning. He said I needed to stop turning the machine off and let it run its course. Now keep in mind I sent him via text message pictures of the problems I was experiencing. I have bought 4 of these machines in the past 2 years and know them well enough to know when something is wrong. He finally decided to come out on site and see what was going on. While turning on the machine and inspecting it the machine caught fire. He immediately shut it off and my employee trailered it back to their shop. . I am not as well versed as a service manager but I would believe that before I would put a machine back into a customers possession that I would check all possible scenarios before returning the machine to the customer. Afterall these technicians are trained to look for these types of problems and need a certain amount of hours to be certified by the manufacturer to work on their equipment as a dealer? In my professional experience with other equipment mfg and their distributors this is usually the case.

McCann Industries, Inc is NOT a BBB Accredited Business.

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