Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a survey at Biofortis it was for a natural weight loss pill. At the initial visit, they went over all my medical information, vitals, **** my blood, and did a body scan on me. After all of this, they tell me my ** was slightly elevated and they couldnt use me but would pay me 50. I talked to the director **** and told him they was nothing in the study that said anything about **, and why didnt they tell me first before they put me through all of those other tests! He agreed and took me into the study. I do NOT have H** and it primary care doctor told me my ** is normal and I dont need meds. I came back into the office and was given a kit for a ***** sample. Was told to keep a 3 day diet diary and bowel activity. I was supposed to bring it in on my long visit which is all day 06:45 AM-***** PM on 07/13/24. I received a call from the front desk asking me to come in on 07/18 instead. Now I had already agreed to the dates because I told them I was officially on my vacation from my job and was going out of the country. They agreed to all the dates where the last date for me to complete the study woukd be on 08/20/24. On Thurs 07/18 I arrived at 06:45, no breakfast only a snack of triscuits and a piece of cheese was given. A big plastic jug to urinate in throughout the day. Blood drawn again. For lunch I was offered two smart frozen dinners, potato chips, and apple sauce. They tell me watch your sodium but gave me food loaded with sodium. Towards the end of a long day where I did nothing but sit in a hard uncomfortable chair and urinate in a jug, one of the girls approached me to ask about the next dates to come in. We agreed I could come on 08/06 for my 3rd visit, but the last visit they wanted to push back to 08/29. I told them I couldnt because Im going out of town. We agreed my last visit was 08/20. I took off work to make it there on 07/18. Today on 07/19 I received a call saying they could not use me anymore because of 08/29.

  Business Response

  Date: 08/16/2024

  ************************* signed an informed consent agreeing to follow the study procedures and timelines.  She could not meet the obligations of the study and withdrew from the study.
  
  This happens frequently in clinical research and participation is voluntary.  We can only pay subjects for work performed, as overseen by the ethics committee.  ************************* was paid for the completed visits.
  
  Please let me know if you have any additional questions.
  
  Thank you,
  ****

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22015438
  
  I am rejecting this response because: Unless I logged into your companys website and checked the correspondence, how would I know Biofortis responded on 08/16? I was never notified by email. This was the first notification I received after you decided to close it! I did NOT withdraw from any study. We agreed on specific dates, and I had them written down. I sent the attachments. Biofortis was pushing back my dates after we had already agreed on the dates. Instead of 08/20 as my last study date, they tried to change it to 08/29! I was leaving on a trip overseas. They made me do all this stuff including taking personal medical history which is against the law, then they conveniently took me out! I was promised a dollar amount and I expect it! Biofortis has bad reviews where they did the same thing to other testers. They purposely tried changing my dates because they knew I was leaving on a trip. I told them but they purposely did that to me so they wouldnt have to pay!!! They took my blood, feces, and urine plus body scanned me!!! They took all my personal medical history and kept me there for ********************************************** a jug all day!!! I want my money! 
  **** is a liar. I didnt withdraw, they kicked me out!!!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/30/2024

  ****** could not meet the requirements of the study, specifically the visit dates.  ****** failed some screening procedures which pushed back her start date and corresponding visit dates.  Her vacation now overlapped with the study and she had to withdraw or move her vacation.  Her decision was to withdraw.

  We paid her for her time and travel for the completed study visits as outlined in the consent.  We can not pay her for work not performed as outlined by the ethics committee and detailed in the consent.

  Thank you.

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22015438
  
  I am rejecting this response because: Once again, Biofortis said I withdrew from the study or couldnt meet the requirements which is not true!  I agreed to the all the study dates initially scheduled! They changed my dates because the workers did not come in. I agreed to come in on July 18 instead of July 13th for my second visit after their workers failed to show up according to the receptionist. I didnt think they would change all the rest of my dates which were already scheduled and agreed upon! I never withdrew from the study. I was called by Biofortis who told me they could no longer use me because I couldnt come in on 08/29 as my last visit when it was scheduled and supposed to be on 08/20! I rearranged my schedule at work to go there on July 18th because Biofortis called me and said, the lab workers would not be there on 07/13 so, was it ok if I could come in on 07/18? I said ok. I didnt think they would change all the rest of my study dates then cancel me out of the study! Biofortis wasted my time, and took my personal medical history and invasive samples. I sat there and did everything asked of me only for them to conveniently not use me for the for the remaining two days of the study! It was supposed to be a total of 4 visits and I completed two. Not only that but the girl who worked there was harassing me during the ten hour day. She kept coming up to me to remind me how many minutes I had left to eat my lunch! There was two other women sitting right behind me but she never approached them! I couldnt understand why she would constantly approach me to say, you have 10 more minutes to finish your lunch, then again, you have 5 minutes! I was sitting right there in front of them eating. I did everything asked of me, and I request the complete payment or I will further pursue. 
  
  Sincerely,
  
  *************************